ADP Workforce Now vs. SAP Concur

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
SAP Concur
Score 8.0 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Pricing
ADP Workforce NowSAP Concur
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
ADP Workforce NowSAP Concur
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowSAP Concur
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
ADP Workforce Now is the best HR Software tool in the market because it offers multiple solutions. Other tools in the market only offer one tool and this one offers it all. This makes our HR departments jobs easier and they save a lot of money only have to purchase one tool …
Chose ADP Workforce Now
The same if not a little better suited in a "start from scratch" type of way.
Chose ADP Workforce Now
I have only worked with ADP products including ADP Run, and older versions of WFN.
Chose ADP Workforce Now
Both are great products that we use for different purposes.
Chose ADP Workforce Now
The other products that we were using prior to ADP were slower and the capabilities were limited. The company ran into issues often where updates were being made to the other products. It was difficult to get work done as a company when the main systems we used for payroll and …
Chose ADP Workforce Now
We were with Paychex when we made the switch to ADP. We had outgrown Paychex and ADP seemed like the right choice. However, looking back, we were sold a product that wasn't one product -- it was a combination of 42 different solutions and no one person has been able to service …
Chose ADP Workforce Now
We used Paycom and they could not compete with ADP. They did not have the same level of functionality.
Chose ADP Workforce Now
Kronos was easier to use and customer service was more consistent. There is no comparision between Oracle, Workday and ADP. The former are larger players that will better suit our organization as we grow.
SAP Concur
Chose SAP Concur
Honestly, it's been so long since I've used NetSuite for expense management it'd be difficult to compare due to the advances in mobile solutions.
Chose SAP Concur
I was not a part of the selection process of Concur but I would say that each of the products fully served my expense management needs.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ADP Workforce NowSAP Concur
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1021 Ratings
4% below category average
SAP Concur
-
Ratings
Employee demographic data8.1901 Ratings00 Ratings
Employment history8.2937 Ratings00 Ratings
Job profiles and administration7.9889 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4916 Ratings00 Ratings
Organizational charting6.7641 Ratings00 Ratings
Organization and location management7.5702 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.4648 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1033 Ratings
2% below category average
SAP Concur
-
Ratings
Pay calculation8.6994 Ratings00 Ratings
Support for external payroll vendors7.2389 Ratings00 Ratings
Off-cycle/On-Demand payment7.7293 Ratings00 Ratings
Benefit plan administration7.9796 Ratings00 Ratings
Direct deposit files8.6982 Ratings00 Ratings
Salary revision and increment management7.7768 Ratings00 Ratings
Reimbursement management7.4467 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.6
843 Ratings
7% below category average
SAP Concur
-
Ratings
Approval workflow7.8765 Ratings00 Ratings
Balance details7.6798 Ratings00 Ratings
Annual carry-forward and encashment7.5646 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1013 Ratings
3% below category average
SAP Concur
-
Ratings
View and generate pay and benefit information8.2976 Ratings00 Ratings
Update personal information8.5967 Ratings00 Ratings
View company policy documentation8.1781 Ratings00 Ratings
Employee recognition7.0364 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
SAP Concur
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
6.9
943 Ratings
10% below category average
SAP Concur
-
Ratings
Report builder7.3926 Ratings00 Ratings
Pre-built reports7.5922 Ratings00 Ratings
Ability to combine HR data with external data6.1549 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
115 Ratings
14% below category average
SAP Concur
-
Ratings
New hire portal7.4111 Ratings00 Ratings
Manager tracking tools6.691 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
309 Ratings
5% below category average
SAP Concur
-
Ratings
Corporate goal setting8.0238 Ratings00 Ratings
Individual goal setting7.9289 Ratings00 Ratings
Line-of sight-visibility7.6236 Ratings00 Ratings
Performance tracking7.9282 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
400 Ratings
9% below category average
SAP Concur
-
Ratings
Performance plans7.3359 Ratings00 Ratings
Performance improvement plans7.3307 Ratings00 Ratings
Review status tracking7.5364 Ratings00 Ratings
Review reminders7.2377 Ratings00 Ratings
Multiple review frequency7.2312 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
SAP Concur
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
SAP Concur
-
Ratings
Job Requisition Management7.5365 Ratings00 Ratings
Company Website Posting8.1357 Ratings00 Ratings
Publish to Social Media6.9286 Ratings00 Ratings
Job Search Site Posting7.2320 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.0361 Ratings00 Ratings
Notifications and Alerts8.3382 Ratings00 Ratings
Expense Management
Comparison of Expense Management features of Product A and Product B
ADP Workforce Now
-
Ratings
SAP Concur
8.3
238 Ratings
4% above category average
Employee Expense Reporting00 Ratings8.6234 Ratings
Corporate Card Reconciliation00 Ratings7.9170 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
ADP Workforce Now
-
Ratings
SAP Concur
7.8
197 Ratings
4% below category average
Customizable Approval Policies00 Ratings8.1167 Ratings
Financial Document Management00 Ratings8.1138 Ratings
Payment Status Tracking00 Ratings7.8167 Ratings
Payment Audit Trail00 Ratings7.5152 Ratings
Duplicate Bill Detection00 Ratings7.9134 Ratings
Advanced OCR00 Ratings7.3125 Ratings
Electronic Funds Transfer00 Ratings7.9114 Ratings
Best Alternatives
ADP Workforce NowSAP Concur
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
BILL Spend & Expense
BILL Spend & Expense
Score 9.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Webexpenses
Webexpenses
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowSAP Concur
Likelihood to Recommend
8.2
(1088 ratings)
8.0
(707 ratings)
Likelihood to Renew
7.3
(82 ratings)
7.0
(29 ratings)
Usability
5.2
(79 ratings)
6.5
(71 ratings)
Availability
7.3
(14 ratings)
7.3
(9 ratings)
Performance
6.4
(13 ratings)
7.3
(6 ratings)
Support Rating
7.0
(462 ratings)
8.9
(36 ratings)
In-Person Training
8.2
(9 ratings)
8.1
(4 ratings)
Online Training
5.8
(17 ratings)
9.5
(4 ratings)
Implementation Rating
5.1
(34 ratings)
8.9
(9 ratings)
Configurability
6.4
(10 ratings)
9.1
(4 ratings)
Ease of integration
6.1
(8 ratings)
8.8
(47 ratings)
Product Scalability
7.4
(750 ratings)
9.7
(47 ratings)
Vendor post-sale
5.2
(8 ratings)
9.0
(5 ratings)
Vendor pre-sale
6.1
(8 ratings)
9.0
(4 ratings)
User Testimonials
ADP Workforce NowSAP Concur
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
SAP Concur
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
SAP Concur
  • Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
  • Concur's setup features may seem a little complicated to certain administrators.
  • Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
Read full review
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
SAP Concur
To the point and adapted to user
Read full review
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
SAP Concur
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
Read full review
Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Read full review
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
SAP Concur
  • One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
  • As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app