OmniTouch Contact Center Standard Edition vs. Trumpia

OmniTouch Contact Center Standard Edition

Trumpia

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OmniTouch	Score 5.0 out of 10	N/A	Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.	N/A
Trumpia	Score 8.2 out of 10	N/A	Trumpia's automated texting software goes beyond contact collection and mass texting. It offers the possibility of creating personalized interactions with contacts. Trumpia can be used to create custom-tailored workflows and automation. The texting software offers a sophisticated set of	$94 per month

Pricing

OmniTouch Contact Center Standard Edition

Trumpia

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
OmniTouch	Trumpia
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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Core Plans and Advanced Plans have different monthly and yearly pricing options depending on the number of text messages that will be sent. All Advanced Plans include Workbench; an automated text message workflow builder with drag-and-drop functionality. Add-ons like additional users, dedicated short codes, dedicated account manager or campaign consulting are also available.

More Pricing Information

Community Pulse
	OmniTouch Contact Center Standard Edition	Trumpia
Top Pros	No answers on this topic	Pro Customer service Pro Easy to use Pro Add new features
Top Cons	No answers on this topic	Minus Email address Minus Text messages Minus Api functionality

Best Alternatives
	OmniTouch Contact Center Standard Edition	Trumpia
Small Businesses	CloudTalk Score 9.5 out of 10	SimpleTexting Score 8.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	EZ Texting Score 8.9 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Braze Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	OmniTouch Contact Center Standard Edition	Trumpia
Likelihood to Recommend	- (0 ratings)	8.2 (4 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	OmniTouch Contact Center Standard Edition	Trumpia
Likelihood to Recommend	Alcatel-Lucent Enterprise No answers on this topic	Trumpia Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia Incentivized Megan Sullivan Marketing Director Read full review
Pros	Alcatel-Lucent Enterprise No answers on this topic	Trumpia Account Management Customer Service Automated Text Campaigns Verified User Anonymous Read full review
Cons	Alcatel-Lucent Enterprise No answers on this topic	Trumpia They could do a better job of bridging the gap between their platform and client's CRMs to ensure that information is shared in both places. Incentivized Andrew Bochantin Outsourced IT Consultant Read full review
Likelihood to Renew	Alcatel-Lucent Enterprise No answers on this topic	Trumpia It is easy to use and I am now familiar with the platform Incentivized Andrew Bochantin Outsourced IT Consultant Read full review
Alternatives Considered	Alcatel-Lucent Enterprise No answers on this topic	Trumpia We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works Incentivized Megan Sullivan Marketing Director Read full review
Return on Investment	Alcatel-Lucent Enterprise No answers on this topic	Trumpia Trumpia has helped us improve our efficiency. Incentivized Verified User Anonymous Read full review
ScreenShots		Trumpia Screenshots