8 Ratings
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Score 7.6 out of 100
6 Ratings
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Score 8 out of 100

Likelihood to Recommend

Alemba Service Manager

When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Amr ElGarhy | TrustRadius Reviewer

EasyVista IT Service Manager

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Jessica Macon | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Alemba Service Manager
EasyVista IT Service Manager
8.9
Organize and prioritize service tickets
Alemba Service Manager
EasyVista IT Service Manager
10.0
Expert directory
Alemba Service Manager
EasyVista IT Service Manager
8.0
Service restoration
Alemba Service Manager
EasyVista IT Service Manager
9.0
Self-service tools
Alemba Service Manager
EasyVista IT Service Manager
9.0
Subscription-based notifications
Alemba Service Manager
EasyVista IT Service Manager
10.0
ITSM collaboration and documentation
Alemba Service Manager
EasyVista IT Service Manager
7.0
ITSM reports and dashboards
Alemba Service Manager
EasyVista IT Service Manager
9.0

Change management

Alemba Service Manager
EasyVista IT Service Manager
10.0
Change requests repository
Alemba Service Manager
EasyVista IT Service Manager
10.0
Service-level management
Alemba Service Manager
EasyVista IT Service Manager
10.0

Pros

Alemba Service Manager

  • Manage service processes
  • Manage pools
  • Automate services
Brian Kedash | TrustRadius Reviewer

EasyVista IT Service Manager

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Jessica Macon | TrustRadius Reviewer

Cons

Alemba Service Manager

  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
Amr ElGarhy | TrustRadius Reviewer

EasyVista IT Service Manager

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Jessica Macon | TrustRadius Reviewer

Likelihood to Renew

Alemba Service Manager

Alemba Service Manager 8.0
Based on 1 answer
It's performed just how I want it to, so no real complaints really
Brian Kedash | TrustRadius Reviewer

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Alemba Service Manager

It wasn't my selection, it's been used for more than five years in the current organization.
Amr ElGarhy | TrustRadius Reviewer

EasyVista IT Service Manager

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
Jessica Macon | TrustRadius Reviewer

Return on Investment

Alemba Service Manager

  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
Brian Kedash | TrustRadius Reviewer

EasyVista IT Service Manager

  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
Jessica Macon | TrustRadius Reviewer

Pricing Details

Alemba Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EasyVista IT Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alemba Service Manager
9.0
EasyVista IT Service Manager
10.0

Likelihood to Renew

Alemba Service Manager
8.0
EasyVista IT Service Manager

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