What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles | TrustRadius Reviewer

Motadata ServiceOps

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
7.6
Motadata ServiceOps
Centralized event and log data collection
AlienVault OSSIM
8.3
Motadata ServiceOps
Correlation
AlienVault OSSIM
7.3
Motadata ServiceOps
Event and log normalization
AlienVault OSSIM
7.0
Motadata ServiceOps
Deployment flexibility
AlienVault OSSIM
7.7
Motadata ServiceOps
Integration with Identity and Access Management Tools
AlienVault OSSIM
8.9
Motadata ServiceOps
Custom dashboards and views
AlienVault OSSIM
6.1
Motadata ServiceOps
Host and network-based intrusion detection
AlienVault OSSIM
8.1
Motadata ServiceOps

Incident and problem management

AlienVault OSSIM
Motadata ServiceOps
8.9
Organize and prioritize service tickets
AlienVault OSSIM
Motadata ServiceOps
9.1
Service restoration
AlienVault OSSIM
Motadata ServiceOps
9.1
Self-service tools
AlienVault OSSIM
Motadata ServiceOps
9.1
Subscription-based notifications
AlienVault OSSIM
Motadata ServiceOps
8.2
ITSM collaboration and documentation
AlienVault OSSIM
Motadata ServiceOps
9.1
ITSM reports and dashboards
AlienVault OSSIM
Motadata ServiceOps
9.1

ITSM asset management

AlienVault OSSIM
Motadata ServiceOps
9.1
Configuration mangement
AlienVault OSSIM
Motadata ServiceOps
9.1
Asset management dashboard
AlienVault OSSIM
Motadata ServiceOps
9.1
Policy and contract enforcement
AlienVault OSSIM
Motadata ServiceOps
9.1

Change management

AlienVault OSSIM
Motadata ServiceOps
8.6
Change requests repository
AlienVault OSSIM
Motadata ServiceOps
9.1
Service-level management
AlienVault OSSIM
Motadata ServiceOps
8.2

Pros

AlienVault OSSIM

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero | TrustRadius Reviewer

Motadata ServiceOps

  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Cons

AlienVault OSSIM

  • The reports are clunky and a bit tedious to parse through.
  • Sometimes there's so much noise it's hard to tell what a true positive is. There are lots of false ones that trigger alerts but are normal behavior in many environments.
John Keenan | TrustRadius Reviewer

Motadata ServiceOps

  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Usability

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero | TrustRadius Reviewer

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Support Rating

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 4 answers
AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.
Laurie Keith | TrustRadius Reviewer

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Alternatives Considered

AlienVault OSSIM

Best bang for the buck. Darktrace did not perform even close to AlienVault. I ran them concurrently. AlienVault consistently found issues that Darktrace didn't pick up, and the Darktrace incidents were false positives. At one point, Darktrace stated I had 2,000 servers and I have 112.FortiSIEM is an awesome package but it's more then I need (or can afford). I would need to add staff, for at least the first year or so, just to get it setup and configured correctly.
Matthew Frederickson | TrustRadius Reviewer

Motadata ServiceOps

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Return on Investment

AlienVault OSSIM

  • The only investment here is setting it up and I think seeing it's performance it's a fantastic tool and has a great positive ROI!
Anonymous | TrustRadius Reviewer

Motadata ServiceOps

  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Screenshots

Pricing Details

AlienVault OSSIM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Motadata ServiceOps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

AlienVault OSSIM
8.1
Motadata ServiceOps
9.1

Usability

AlienVault OSSIM
8.0
Motadata ServiceOps
9.1

Support Rating

AlienVault OSSIM
8.0
Motadata ServiceOps
9.1

Add comparison