AlienVault OSSIM vs Motadata ServiceOps

Likelihood to Recommend

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.

Read full review

Ivan Montilla Miralles

Technical Services

GB Advisors, Inc.Computer & Network Security, 11-50 employees

View all 7 answers on this topic

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Feature Rating Comparison

AlienVault OSSIM

Motadata ServiceOps

Centralized event and log data collection

Correlation

Event and log normalization

Deployment flexibility

Integration with Identity and Access Management Tools

Custom dashboards and views

Host and network-based intrusion detection

AlienVault OSSIM

Motadata ServiceOps

Organize and prioritize service tickets

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

AlienVault OSSIM

Motadata ServiceOps

Configuration mangement

Asset management dashboard

Policy and contract enforcement

AlienVault OSSIM

Motadata ServiceOps

Change requests repository

Service-level management

Pros

Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.

Read full review

Jose Quintero

Support Services Manager

GB Advisors, Inc.Computer Software, 51-200 employees

View all 7 answers on this topic

Balancing the workload
Process automation
Asset discovery
Contract and SLA management
Get Single Pane Glass View
Root Cause Analysis with context
Reduce outages and improve performance

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Cons

The reports are clunky and a bit tedious to parse through.
Sometimes there's so much noise it's hard to tell what a true positive is. There are lots of false ones that trigger alerts but are normal behavior in many environments.

Read full review

John Keenan

Director of Information Security

Memorial Hospital of GulfportMedical Practice, 5001-10,000 employees

View all 7 answers on this topic

Machine learning
AI chat-bot
Parch management
Multi Language Support is missing

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Usability

AlienVault OSSIM 8.0

Based on 1 answer

AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.

Read full review

Jose Quintero

Support Services Manager

GB Advisors, Inc.Computer Software, 51-200 employees

View all 1 answers on this topic

Motadata ServiceOps 9.1

Based on 1 answer

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Support Rating

AlienVault OSSIM 8.0

Based on 4 answers

AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.

Read full review

Laurie Keith

Help Desk Manager

Black Hills Federal Credit UnionBanking, 201-500 employees

View all 4 answers on this topic

Motadata ServiceOps 9.1

Based on 1 answer

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

Best bang for the buck. Darktrace did not perform even close to AlienVault. I ran them concurrently. AlienVault consistently found issues that Darktrace didn't pick up, and the Darktrace incidents were false positives. At one point, Darktrace stated I had 2,000 servers and I have 112.FortiSIEM is an awesome package but it's more then I need (or can afford). I would need to add staff, for at least the first year or so, just to get it setup and configured correctly.

Read full review

Matthew Frederickson

Director of Information Technology

Council Rock School DistrictEducation Management, 1001-5000 employees

View all 7 answers on this topic

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Return on Investment

The only investment here is setting it up and I think seeing it's performance it's a fantastic tool and has a great positive ROI!

Read full review

Verified User

Engineer in Information Technology

Non-Profit Organization Management Company, 501-1000 employees

View all 7 answers on this topic

Increase the effectivness of IT staff
Keeping IT assets under control
50% reduction in MTTR
Enhanced network availability and uptime by 20%

Read full review

Андрей Михалюк (Andrew Mikhaliuk)

CEO

CoreWinInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Rating Summary

AlienVault OSSIM

Motadata ServiceOps

AlienVault OSSIM

Motadata ServiceOps

AlienVault OSSIM

Motadata ServiceOps

Likelihood to Recommend