23 Ratings
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Score 7.3 out of 100
11 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Amazon CloudSearch

Amazon Cloudsearch can be suitable for some queries that require fast data. For example, in our case, we used CloudSearch, in a tool called Global Search. That will search everything like names, emails and a lot of stuff in our application. If you want fast data and you have a simple query, Global Search isn't appropriate for you.
Anonymous | TrustRadius Reviewer

IBM Watson Discovery for Salesforce

IBM Watson Discovery for Salesforce is perfect for any organization dealing with customers. It significantly improves response times and lessens the leg work done by customer service representatives. By analyzing past cases, this feature automatically refines responses and surfaces the most relevant content for that particular case, making a resolution for the customer quick and easy.
Anonymous | TrustRadius Reviewer

Pros

Amazon CloudSearch

  • Really fast queries
  • Good Reporting
  • Reduce the cost of the server
Anonymous | TrustRadius Reviewer

IBM Watson Discovery for Salesforce

  • Data cleanup to reduce duplicate accounts/contacts
  • Pinpointing relevant contracts and documents ahead of renewal conversations
  • Prioritizing leads for timely followup
  • Expediting case resolution
Anonymous | TrustRadius Reviewer

Cons

Amazon CloudSearch

  • Can take some time to implement
  • The initial configuration can be tricky
  • Takes some time to update the values
Anonymous | TrustRadius Reviewer

IBM Watson Discovery for Salesforce

  • Having more collaborative features for employees across the organization to give and get insight would be helpful.
  • The customization features are great for our organization with the available data integrations.
Anonymous | TrustRadius Reviewer

Usability

Amazon CloudSearch

No score
No answers yet
No answers on this topic

IBM Watson Discovery for Salesforce

IBM Watson Discovery for Salesforce 7.0
Based on 1 answer
Powerful insights with a little bit of a learning curve
Anonymous | TrustRadius Reviewer

Support Rating

Amazon CloudSearch

No score
No answers yet
No answers on this topic

IBM Watson Discovery for Salesforce

IBM Watson Discovery for Salesforce 10.0
Based on 3 answers
Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon CloudSearch

I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
Anonymous | TrustRadius Reviewer

IBM Watson Discovery for Salesforce

I have not found any other software solutions that can stack up against IBM Watson Discovery for Salesforce. This feature has proved nothing but beneficial for our bottom-line, as well as our customers'. I would recommend this solution to any company that heavily focuses on customer service. It has created a way for customer service representatives everywhere to do their job more quickly and efficiently
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon CloudSearch

  • Positive Point - Reduced the server load
  • Negative point - Not suitable for all queries
  • Negative Point - Time to implement this feature
Anonymous | TrustRadius Reviewer

IBM Watson Discovery for Salesforce

  • Saved time
  • Improved client retention
  • Improved lead response times
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon CloudSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Discovery for Salesforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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