What users are saying about
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Top Rated
523 Ratings
10 Ratings

Avalara

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Top Rated
523 Ratings
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Score 8.8 out of 100
10 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Avalara

Given the complexities of dealing with Taxes, Nexus, documentation, and regulatory/legal compliance, if you are not working with a partner like Avalara, it is going to substantially affect your margin by forcing you to have a bigger professional workforce to meet these demands. With Avalara you can budget and forecast with greater accuracy then trying to do it yourself.
Jeff Hinrichs | TrustRadius Reviewer

ONESOURCE

ONESOURCE is well suited for organizations that want to maintain their compliance efforts within a single platform. Most of the software looks and operates in a similar manner, which makes it easy to navigate and integrate yourself into additional products. Additionally, the ONESOURCE platform is a great platform for anyone looking for a provider that stays on top of tax law changes and will quickly integrate the changes into their product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
ONESOURCE
1.0
Sales and Use Taxes
Avalara
9.1
ONESOURCE
1.0
Cross-border Taxes
Avalara
8.6
ONESOURCE
VAT / GST Taxes
Avalara
7.8
ONESOURCE
Energy and Fuel Taxes
Avalara
8.5
ONESOURCE

Tax Reporting & Compliance

Avalara
8.4
ONESOURCE
2.5
Geolocation for Tax Assessment
Avalara
8.8
ONESOURCE
1.0
3rd-Party Software Integrations
Avalara
8.0
ONESOURCE
1.0
Tax Data Reporting
Avalara
8.5
ONESOURCE
7.1
Compliance Administration Management
Avalara
8.5
ONESOURCE
5.6
Tax Exemption Processing
Avalara
8.4
ONESOURCE
1.0
Tax Document Management
Avalara
8.7
ONESOURCE
1.0
Complex Tax Scenario Management
Avalara
7.8
ONESOURCE
1.0

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE allows for easy implementation. We were able to implement the product in a few weeks.
  • ONESOURCE provides detailed records that provide support for the groupings on the tax return. This will assist in providing documentation to auditors in a timely fashion.
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.8
Based on 283 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.6
Based on 11 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.9
Based on 11 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 6.8
Based on 18 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

ONESOURCE

ONESOURCE 5.6
Based on 4 answers
Often times they never respond to emails. Ignored us until we threatened to cancel one of their products.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 7.9
Based on 359 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

ONESOURCE

Sabrix/Onesource provides truly global content - Vertex is not there yet. If a business operates in US only, both Sabrix and Vertex would be good choices.
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

ONESOURCE

  • Without the use of ONESOURCE Transfer Pricing, we wouldn't be able to turn out transfer pricing documentation on our own. We have approximately 125 transfer pricing reports a year that require preparation, and outsourcing those at $15-25,000 a piece isn't feasible. We pay less than $50,000 annually for ONESOURCE Transfer Pricing and can now turn out as many reports as we need for a flat fee.
  • ONESOURCE BEPS Action Manager ("BAM") allows us to prepare both our Country by Country Report and our Master File in house. We had received quotes from accounting firms in the range of $100-200,000 annually for a Country by Country Report and $50,000 for a Master File annually. For a $20,000 investment annually in BAM, we can complete both in house.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.7
ONESOURCE
6.1

Likelihood to Renew

Avalara
9.5
ONESOURCE

Usability

Avalara
8.8
ONESOURCE

Reliability and Availability

Avalara
8.6
ONESOURCE

Performance

Avalara
8.9
ONESOURCE

Support Rating

Avalara
6.8
ONESOURCE
5.6

In-Person Training

Avalara
8.0
ONESOURCE

Online Training

Avalara
7.3
ONESOURCE

Implementation Rating

Avalara
7.9
ONESOURCE

Scalability

Avalara
9.0
ONESOURCE

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