What users are saying about
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Top Rated
552 Ratings
12 Ratings

Avalara

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Top Rated
552 Ratings
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Score 8.5 out of 100
12 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Avalara

I would recommend Avalara to anyone who files tax returns in multiple states. We file in 45 states, so them doing the returns is quite a time saver. If you only file in a few states, this may not be a cost-benefit to you. With so many customers in our database, CertCapture is great in helping us keep track of the exemption certificates we have on file for each customer. If you don't have to manage many customers/certificates, this may not be a good solution for your particular needs.
Anonymous | TrustRadius Reviewer

ONESOURCE

We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
7.5
ONESOURCE
7.7
Sales and Use Taxes
Avalara
8.9
ONESOURCE
7.7
Cross-border Taxes
Avalara
7.7
ONESOURCE
8.0
VAT / GST Taxes
Avalara
6.9
ONESOURCE
8.0
Energy and Fuel Taxes
Avalara
6.3
ONESOURCE
7.0

Tax Reporting & Compliance

Avalara
8.0
ONESOURCE
7.6
Geolocation for Tax Assessment
Avalara
8.3
ONESOURCE
7.7
3rd-Party Software Integrations
Avalara
7.8
ONESOURCE
7.7
Tax Data Reporting
Avalara
8.2
ONESOURCE
8.8
Compliance Administration Management
Avalara
7.7
ONESOURCE
6.9
Tax Exemption Processing
Avalara
8.2
ONESOURCE
7.7
Tax Document Management
Avalara
8.2
ONESOURCE
7.7
Complex Tax Scenario Management
Avalara
7.5
ONESOURCE
6.7

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
  • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
  • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
  • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Bruce Griffith | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.3
Based on 20 answers
I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
Jessica Gorbett | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.5
Based on 309 answers
[Avalara] is easy to use, but can get more complicated as situations may require custom scenarios and/or profiles. These can be tricky to get to work correctly and require a lot of experience to understand how they work. I would love to have a call center to talk to customer support on the phone with issues vs. having to submit a ticket and wait for it to be assigned.
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.6
Based on 14 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.7
Based on 14 answers
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
Jessica Gorbett | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 5.2
Based on 23 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

ONESOURCE

ONESOURCE 5.9
Based on 4 answers
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 7.3
Based on 389 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
Jere Allen | TrustRadius Reviewer

ONESOURCE

As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
Russ Hinton | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.7
Based on 7 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • The ability to stay up to date with the myriad of taxing locals saves a great deal.
  • Avalara's experience in getting a new user up to speed and set up is substantially faster than trying to do it yourself. And beyond faster, it will be more correct, causing less issues to solve down the road.
Jeff Hinrichs | TrustRadius Reviewer

ONESOURCE

  • Leaves sales tax off invoices from time to time.
  • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$21 per month

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Avalara
8.3
ONESOURCE
7.9

Likelihood to Renew

Avalara
9.3
ONESOURCE

Usability

Avalara
8.5
ONESOURCE

Reliability and Availability

Avalara
8.6
ONESOURCE

Performance

Avalara
8.7
ONESOURCE

Support Rating

Avalara
5.2
ONESOURCE
5.9

In-Person Training

Avalara
8.0
ONESOURCE

Online Training

Avalara
7.3
ONESOURCE

Implementation Rating

Avalara
7.3
ONESOURCE

Scalability

Avalara
8.7
ONESOURCE

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