Axcient x360Sync vs. SpiderOak One Backup

We work across many industries. Since the product is secure, it has solid application in any thing from construction trades to financial services.

Incentivized

SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.

Incentivized

• Support is outstanding
• The product is designed in a manner that is easy to deploy

Incentivized

• Versions Files meaning it makes multiple copies of the same files as it is updated
• Zero Knowledge meaning our storage is complete secure and private

Incentivized

• Billing tools to generate end user invoicing would be very helpful
• More granular permissions for file sharing

Incentivized

• The Software Client sometimes fails and the only resolution is to uninstall/reinstall
• Support meanig there is no number to call, you do everything over email

Incentivized

Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.

Incentivized

While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.

Incentivized

Axcient Anchor is much more efficient, easier to use, and more reliable than OneDrive.

Incentivized

In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.

Incentivized

• The product fits well with our total solution approach to IT services.
• There has been no negative impact as our customers like the product and find it easy to use.

Incentivized

• ROI is positive when you consider unlimited data for the annual cost.
• Versioning when you consider backing up documents that continually change and need to restore a previous version.

Incentivized