What users are saying about
6 Ratings
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Score 6 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

OpenLM can simplify the reporting of complex licenses with multiple toolboxes or products on one server. It covers most of our license server types, but not all. The academic version is reasonably priced (e.g. for educational institutions) giving 90% of the features, however setting it up on-premise was more complex than our original pilot would suggest. We couldn't do without it now.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
OpenLM for Engineering Licensing
Organize and prioritize service tickets
Axios Assyst
10.0
OpenLM for Engineering Licensing
Expert directory
Axios Assyst
9.0
OpenLM for Engineering Licensing
Service restoration
Axios Assyst
9.0
OpenLM for Engineering Licensing
Self-service tools
Axios Assyst
9.0
OpenLM for Engineering Licensing
Subscription-based notifications
Axios Assyst
9.0
OpenLM for Engineering Licensing
ITSM collaboration and documentation
Axios Assyst
9.0
OpenLM for Engineering Licensing
ITSM reports and dashboards
Axios Assyst
7.0
OpenLM for Engineering Licensing

ITSM asset management

Axios Assyst
9.0
OpenLM for Engineering Licensing
Configuration mangement
Axios Assyst
10.0
OpenLM for Engineering Licensing
Asset management dashboard
Axios Assyst
9.0
OpenLM for Engineering Licensing
Policy and contract enforcement
Axios Assyst
8.0
OpenLM for Engineering Licensing

Change management

Axios Assyst
8.7
OpenLM for Engineering Licensing
Change requests repository
Axios Assyst
10.0
OpenLM for Engineering Licensing
Change calendar
Axios Assyst
7.0
OpenLM for Engineering Licensing
Service-level management
Axios Assyst
9.0
OpenLM for Engineering Licensing

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

  • Peak concurrent license use for any period of time, often less than expected, saves unnecessary over purchase.
  • Denials of license, can quickly see where a license is not working, say, after an upgrade.
  • Comparison of license utilisation (% when near the limit).
  • Quick check of expiring licenses.
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

  • You can share a link to a dynamic report (e.g. the last 365 days). The URL is very long but it can be used with a 3rd party short URL utility and shared with users.
  • Upgrading to the latest version took a long time to troubleshoot, which left a short gap in the saved data.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

X-Formation, OpenIT, JTB, Sassafras either more expensive for the particular task of managing and monitoring concurrent licenses, or they had a different set of features (such as Sassafras K2/Keyserver also for remote access)
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

OpenLM for Engineering Licensing

  • The academic version has paid for itself handsomely, including our setup costs. The ongoing strategic information saves costs.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenLM for Engineering Licensing

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
OpenLM for Engineering Licensing
8.2

Likelihood to Renew

Axios Assyst
10.0
OpenLM for Engineering Licensing

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