Ayehu vs. WhenToWork

My recommendation would be even bigger but there are lags in the interface that sometimes makes the program feel rough and spoils the work

Incentivized

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Incentivized

• I like that automations can be done very easily.
• The programming process can be according to the specifications that one wishes, that is, it can be personalized.
• Most of the activities that are carried out by the departments of the organization can be carried out without any problem with the automation of Ayehu.

Incentivized

• WhenToWork utilizes templates that make scheduling a breeze.
• WhenToWork allows the user to "drag and drop" entries for quick changes.

Incentivized

• It would be good to create a space where users can exchange opinions and advice on how to get more potential out of the software.
• Most activities can be automated, however, there are desktop applications that cannot be automated yet.

Incentivized

• The mobile app is too restrictive and could use a makeover.
• Would like the program to remember defaults (ie. "my positions", etc.)

Incentivized

WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.

Incentivized

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• A large number of automations have been designed that have provided quality and speed in our processes.
• Programming problems have been reduced since the system has very well designed templates.

Incentivized

• N/A. Not a manager, just a user.

Incentivized