BambooHR vs Gusto | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 175 reviews and ratings

Score 8.3 out of 10

Based on 141 reviews and ratings

Feature Rating Comparison

BambooHR

Gusto

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

BambooHR

Gusto

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

BambooHR

Gusto

Approval workflow

Balance details

Annual carry-forward and encashment

BambooHR

Gusto

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

BambooHR

Gusto

Tracking of all physical assets

BambooHR

Gusto

Report builder

Pre-built reports

Ability to combine HR data with external data

BambooHR

Gusto

New hire portal

Manager tracking tools

BambooHR

Gusto

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

BambooHR

Gusto

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

BambooHR

Gusto

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

BambooHR

Gusto

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Helps us prepare our payroll on time and do so in an error-free manner.
Implements ATS in our organization and this is crucial in growing our talented workforce.
It's stable, and all organizations from small to mid-sized are able to use it efficiently.

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IT Specialist

KPMG UKAccounting, 5001-10,000 employees

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Accurate filings and tax payments.
Very user friendly system and easy to use.
Great time tracking that automatically syncs with payroll.
Unlimited payrolls for no extra cost.
Other things such as scheduling of performance reviews, time off, and even birthday reminders!

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McKay Salisbury

General Manager

Five Star CommerceMarketing and Advertising, 1-10 employees

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Cons

Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.

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Verified User

Administrator in Information Technology

Biotechnology Company, 51-200 employees

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One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.

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Chief Marketing Officer

South CypressRetail, 11-50 employees

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Likelihood to Renew

BambooHR 10.0

Based on 2 answers

We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.

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Kendra Zondervan

Director of Financial Operations

Radiant ChurchNon-Profit Organization Management, 51-200 employees

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Gusto 8.0

Based on 1 answer

While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern

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Owner

Paxton Bookkeeping and Tax ServicesAccounting, 1-10 employees

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Usability

BambooHR 9.3

Based on 3 answers

Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.

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Project Manager

TotalOil & Energy, 5001-10,000 employees

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Gusto 10.0

Based on 1 answer

The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.

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Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

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Reliability and Availability

BambooHR 10.0

Based on 1 answer

Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.

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Verified User

Employee in Human Resources

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Performance

BambooHR 9.0

Based on 1 answer

I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.

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Verified User

Employee in Human Resources

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

BambooHR 8.4

Based on 28 answers

Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.

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Matt LeMaire, B.A., M.A.

Vice President, People & Operations

Peel Mutual InsuranceInsurance, 11-50 employees

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Gusto 7.2

Based on 23 answers

In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.

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Verified User

C-Level Executive in Corporate

Accounting Company, 1-10 employees

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Online Training

BambooHR 10.0

Based on 1 answer

The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.

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Verified User

Employee in Human Resources

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

BambooHR 10.0

Based on 2 answers

it was very easy to sign up, quick and we could use the site very quickly as well.

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Verified User

Employee in Human Resources

Computer Software Company, 11-50 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes

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Hayden Anderson

Senior Enterprise Account Development II - Team Lead

LucidchartComputer Software, 201-500 employees

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The nature of my business is software development so naturally I was after a way to address this tedious task with some type of automation. Gusto was actually recommended by another tool I use (FreshBooks). After reviewing what it offered and having used Utilipro at work, I didn't look much further. The integration to my accounting tool was a good start and knowing everything was done electronically and could make my entire company tax filing simple made my decisions pretty swift.

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Team Member

Onshape Inc.Computer Software, 51-200 employees

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Scalability

BambooHR 10.0

Based on 1 answer

There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.

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Verified User

Employee in Human Resources

Computer Software Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.

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Verified User

Vice-President in Marketing

Marketing & Advertising Company, 201-500 employees

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It seems like Gusto helps our management team easily track and manage payroll.
It cuts down on our HR team having to send us various documents that we may need. We can now just login to Gusto to get those.
Gusto's email surveys are a great way for our management team to collect employee feedback to improve the culture and management of the company.

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Customer Success Manager

KindfulComputer Software, 11-50 employees

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Screenshots

See All (3) BambooHR Screenshots

See All (6) Gusto Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Call for Quote*

* company size

BambooHR Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Gusto Editions & Modules

Edition

Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.	$149/month¹
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work	$39/month¹
Core: Refreshingly easy payroll so you can get back to what matters most.	$39/month²
Basic	$19/month²

$12 per employee/contractor
$6 per employee/contractor

Additional Pricing Details

Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Rating Summary

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

BambooHR

Gusto

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