Bell.One Backup as a Service vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bell.One Backup as a Service
Score 0.0 out of 10
N/A
Bell.One offers Backup as a Service, providing full disk backup and recovery with data transfer across a secure VPN, as well as fast and easy online recovery.N/A
TELUS Cloud Contact Center (TC3)
Score 5.2 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Bell.One Backup as a ServiceTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bell.One Backup as a ServiceTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Bell.One Backup as a ServiceTELUSCloud Contact Center
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Bell.One Backup as a ServiceTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bell.One Backup as a Service
-
Ratings
TELUSCloud Contact Center
8.3
1 Ratings
1% below category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings7.01 Ratings
Call forwarding00 Ratings9.01 Ratings
Click-to-call (CTC)00 Ratings9.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
Call tracking00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bell.One Backup as a Service
-
Ratings
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Inbound call routing00 Ratings9.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Best Alternatives
Bell.One Backup as a ServiceTELUSCloud Contact Center
Small Businesses
Akamai Cloud Computing
Akamai Cloud Computing
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bell.One Backup as a ServiceTELUSCloud Contact Center
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Bell.One Backup as a ServiceTELUSCloud Contact Center
Likelihood to Recommend
Bell Integrator
No answers on this topic
TELUS International
A universal communication platform
Read full review
Pros
Bell Integrator
No answers on this topic
TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Read full review
Cons
Bell Integrator
No answers on this topic
TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
Read full review
Alternatives Considered
Bell Integrator
No answers on this topic
TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Bell Integrator
No answers on this topic
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots