Brightflag, with offices in New York, Ireland, and Australia, offers their flagship legal billing application, emphasizing spend management and advanced analytics.
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Soluno
Score 5.9 out of 10
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Soluno is a user-friendly, cloud-based accounting and business management software for law firms of all sizes.
I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
Soluno works well in a smaller firm that is not transaction heavy. I would not recommend this solution to a transaction-heavy or larger law firm such as a busy real estate practice
Soluno does not allow for multiple trust to general transfers in one transaction.
In my opinion, Soluno is difficult to create/customize reports and billing templates.
As Soluno has grown, I feel their support has gotten poor.
From my experience, Soluno is glitchy at times and appears to be an ongoing project which has farther to go to meet the needs of larger law firms.
Soluno works best for firms that are not transaction heavy. It is not a product I would recommend to a busy real estate firm or any other type of law that is transaction heavy.
Soluno does not allow for fee allocation until after a file is billed IE: you cannot split a fee between a responsible attorney and a working attorney at the time entry level.
The training and support can use improvement.
Needs to be easier to customize re: user security, billing templates, custom reports.
Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
PCLaw still has more to offer overall than Soluno however neither program is without its issues. Soluno is still limited in its overall offerings compared to PCLaw. As a cloud-based solution Soluno is still the best option on the market at this time
ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
