Bucher + Suter vs. Genesys PureConnect (discontinued)
Bucher + Suter vs. Genesys PureConnect (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bucher + Suter | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A | |
Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
Bucher + Suter | Genesys PureConnect (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Bucher + Suter | Genesys PureConnect (discontinued) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Bucher + Suter | Genesys PureConnect (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bucher + Suter | Genesys PureConnect (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bucher + Suter | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 5.3 (116 ratings) |
Likelihood to Renew | - (0 ratings) | 8.6 (12 ratings) |
Usability | - (0 ratings) | 7.3 (12 ratings) |
Availability | - (0 ratings) | 9.1 (3 ratings) |
Performance | - (0 ratings) | 8.8 (3 ratings) |
Support Rating | - (0 ratings) | 4.0 (12 ratings) |
In-Person Training | - (0 ratings) | 8.2 (4 ratings) |
Online Training | - (0 ratings) | 8.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (7 ratings) |
Configurability | - (0 ratings) | 9.0 (2 ratings) |
Ease of integration | - (0 ratings) | 8.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.2 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.8 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 8.8 (3 ratings) |
Bucher + Suter | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | Bucher + Suter No answers on this topic | Discontinued Products |
Pros | Bucher + Suter No answers on this topic | Discontinued Products |
Cons | Bucher + Suter No answers on this topic | Discontinued Products |
Likelihood to Renew | Bucher + Suter No answers on this topic | Discontinued Products |
Usability | Bucher + Suter No answers on this topic | Discontinued Products |
Reliability and Availability | Bucher + Suter No answers on this topic | Discontinued Products |
Performance | Bucher + Suter No answers on this topic | Discontinued Products |
Support Rating | Bucher + Suter No answers on this topic | Discontinued Products |
In-Person Training | Bucher + Suter No answers on this topic | Discontinued Products |
Online Training | Bucher + Suter No answers on this topic | Discontinued Products |
Implementation Rating | Bucher + Suter No answers on this topic | Discontinued Products |
Alternatives Considered | Bucher + Suter No answers on this topic | Discontinued Products |
Scalability | Bucher + Suter No answers on this topic | Discontinued Products |
Return on Investment | Bucher + Suter No answers on this topic | Discontinued Products |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |