Bucher + Suter vs. Google Cloud Contact Center AI
Bucher + Suter vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bucher + Suter | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Bucher + Suter | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bucher + Suter | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bucher + Suter | Google Cloud Contact Center AI | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Bucher + Suter | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Bucher + Suter No answers on this topic | Google |
Pros | Bucher + Suter No answers on this topic | Google |
Cons | Bucher + Suter No answers on this topic | Google |
Likelihood to Renew | Bucher + Suter No answers on this topic | Google |
Usability | Bucher + Suter No answers on this topic | Google |
Alternatives Considered | Bucher + Suter No answers on this topic | Google |
Return on Investment | Bucher + Suter No answers on this topic | Google |
ScreenShots |