C2 ITSM vs. CA Service Management, with CA Service Desk Manager
C2 ITSM vs. CA Service Management, with CA Service Desk Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
C2 ITSM | CA Service Management, with CA Service Desk Manager | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
More Pricing Information |
C2 ITSM | CA Service Management, with CA Service Desk Manager | |
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Incident and problem management |
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Change management |
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C2 ITSM | CA Service Management, with CA Service Desk Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | CA Service Management, with CA Service Desk Manager | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (12 ratings) |
Likelihood to Renew | - (0 ratings) | 4.1 (6 ratings) |
C2 ITSM | CA Service Management, with CA Service Desk Manager | |
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Likelihood to Recommend | Sherweb No answers on this topic | Broadcom |
Pros | Sherweb No answers on this topic | Broadcom |
Cons | Sherweb No answers on this topic | Broadcom |
Likelihood to Renew | Sherweb No answers on this topic | Broadcom |
Alternatives Considered | Sherweb No answers on this topic | Broadcom |
Return on Investment | Sherweb No answers on this topic | Broadcom |
ScreenShots | C2 ITSM Screenshots |