CA Business Service Insight vs. SolarWinds Service Desk (SSD)
CA Business Service Insight vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Business Service Insight | N/A | CA Business Service Insight is software that provides performance management of IT services and service level agreements. This solution is designed to help businesses determine what services are being used and how they are performing against service level agreements (SLAs). | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
CA Business Service Insight | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Business Service Insight | SolarWinds Service Desk (SSD) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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CA Business Service Insight | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Business Service Insight | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Business Service Insight | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
CA Business Service Insight | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Broadcom No answers on this topic | SolarWinds |
Pros | Broadcom No answers on this topic | SolarWinds |
Cons | Broadcom No answers on this topic | SolarWinds |
Likelihood to Renew | Broadcom No answers on this topic | SolarWinds |
Usability | Broadcom No answers on this topic | SolarWinds |
Reliability and Availability | Broadcom No answers on this topic | SolarWinds |
Performance | Broadcom No answers on this topic | SolarWinds |
Support Rating | Broadcom No answers on this topic | SolarWinds |
Online Training | Broadcom No answers on this topic | SolarWinds |
Implementation Rating | Broadcom No answers on this topic | SolarWinds |
Alternatives Considered | Broadcom No answers on this topic | SolarWinds |
Scalability | Broadcom No answers on this topic | SolarWinds |
Return on Investment | Broadcom No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Service Desk Screenshots |