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37 Ratings
3 Ratings
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Score 3.1 out of 100

SolarWinds Engineer's Toolset

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37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
SolarWinds Engineer's Toolset
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
SolarWinds Engineer's Toolset

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
SolarWinds Engineer's Toolset
Patch Management
CA Unicenter NSM (Discontinued)
5.0
SolarWinds Engineer's Toolset
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
SolarWinds Engineer's Toolset
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
SolarWinds Engineer's Toolset

Reporting

CA Unicenter NSM (Discontinued)
5.5
SolarWinds Engineer's Toolset
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
SolarWinds Engineer's Toolset
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
SolarWinds Engineer's Toolset
Data visualization
CA Unicenter NSM (Discontinued)
5.0
SolarWinds Engineer's Toolset
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
SolarWinds Engineer's Toolset

Security

CA Unicenter NSM (Discontinued)
2.0
SolarWinds Engineer's Toolset
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
SolarWinds Engineer's Toolset

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Network Performance Monitor (built-in): a mini version of the full-blown SolarWinds Orion that is able to retrieve SMTP packets from network-connected equipment and display them in a clear graphical presentation.
  • Ping Sweep (built-in): a tool that assists you in finding connected nodes in a particular subnet.
  • Mac Discovery (built-in): helps in discover your nodes and retrieves hardware and software information about them.
Anonymous | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Navigation could be better
  • Please, create the favorite instances links, custom made, that i can create for myself (for those servers that i check the most)
  • Create RDP button, so i can connect to the instance from the monitoring page
Anonymous | TrustRadius Reviewer

Usability

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Our organization uses it regularly. It is reliable, and we keep finding new uses for it
Anonymous | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

I have used both LogicMonitor and Dynatrace and they perform a similar job, they have many of the same basic tools, but where SolarWinds Engineer's Toolset really stands out is in some of the more advanced tools like config compare for switch and router configs, this is not something the other competitors offer.
Tom Shepherd | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Having a better understanding of the network can help identify vulnerabilities that may otherwise hit with a high costs. Though it may be difficult to calculate the ROI, but having this peace of mind will eliminate other costs in the long term.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

SolarWinds Engineer's Toolset

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Engineer's Toolset Editions & Modules

Edition
One Time Price$1,5851
  1. Per Instance
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
SolarWinds Engineer's Toolset
8.4

Usability

CA Unicenter NSM (Discontinued)
SolarWinds Engineer's Toolset
8.2

Support Rating

CA Unicenter NSM (Discontinued)
2.0
SolarWinds Engineer's Toolset
8.2

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