3 Ratings
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Score 3.1 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

  • Watchman Monitoring ranks higher in 3 feature sets: Monitoring Tasks, Management Tasks, Reporting

Monitoring Tasks

6.0

CA Unicenter NSM (Discontinued)

60%
9.7

Watchman Monitoring

97%
Watchman Monitoring ranks higher in 3/3 features

Automated alerts and notifications

6.0
60%
1 Rating
9.0
90%
1 Rating

Remote monitoring

N/A
0 Ratings
10.0
100%
1 Rating

Multi-device monitoring

N/A
0 Ratings
10.0
100%
1 Rating

Management Tasks

6.0

CA Unicenter NSM (Discontinued)

60%
7.0

Watchman Monitoring

70%
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 2/3 features

Patch Management

5.0
50%
1 Rating
N/A
0 Ratings

Service configuration management

8.0
80%
1 Rating
N/A
0 Ratings

Software and hardware inventory

5.0
50%
1 Rating
7.0
70%
1 Rating

Reporting

5.5

CA Unicenter NSM (Discontinued)

55%
7.5

Watchman Monitoring

75%
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/4 features

Performance data reports

5.0
50%
1 Rating
N/A
0 Ratings

Customizable reporting

7.0
70%
1 Rating
7.0
70%
1 Rating

Data visualization

5.0
50%
1 Rating
N/A
0 Ratings

Risk analysis

5.0
50%
1 Rating
8.0
80%
1 Rating

Security

2.0

CA Unicenter NSM (Discontinued)

20%

Watchman Monitoring

Feature Set Not Supported
N/A
CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

Antivirus and malware management

2.0
20%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Watchman Monitoring is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

CA Unicenter NSM (Discontinued)

30%
1 Rating
10.0

Watchman Monitoring

100%
1 Rating

Support Rating

2.0

CA Unicenter NSM (Discontinued)

20%
2 Ratings

Watchman Monitoring

N/A
0 Ratings

Likelihood to Recommend

Broadcom

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
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Watchman Monitoring

If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
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Pros

Broadcom

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Read full review

Watchman Monitoring

  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
Read full review

Cons

Broadcom

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
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Watchman Monitoring

  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
Read full review

Pricing Details

CA Unicenter NSM (Discontinued)

Starting Price

Editions & Modules

CA Unicenter NSM (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Watchman Monitoring

    Starting Price

    $79 Up to 25 Devices

    Editions & Modules

    Watchman Monitoring editions and modules pricing
    EditionModules
    Watchman Monitoring$79.001
    Watchman Monitoring$199.002
    Watchman Monitoring$299.003
    Watchman Monitoring$79.004
    Watchman Monitoring$199.005
    Watchman Monitoring$299.006

    Footnotes

    1. Up to 25 Devices
    2. Up to 1500 Devices
    3. Over 1500 Devices
    4. Up to 25 Devices
    5. Up to 1500 Devices
    6. Over 1500 Devices

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Broadcom

    We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
    Read full review

    Watchman Monitoring

    No answers on this topic

    Alternatives Considered

    Broadcom

    I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
    Read full review

    Watchman Monitoring

    No answers on this topic

    Return on Investment

    Broadcom

    • It helped make us an ITIL shop.
    • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
    • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
    Read full review

    Watchman Monitoring

    • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
    • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
    Read full review

    Screenshots

    Add comparison