3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Watchman Monitoring
9.7
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Watchman Monitoring
9.0
Remote monitoring
CA Unicenter NSM (Discontinued)
Watchman Monitoring
10.0
Multi-device monitoring
CA Unicenter NSM (Discontinued)
Watchman Monitoring
10.0

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Watchman Monitoring
7.0
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Watchman Monitoring
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Watchman Monitoring
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Watchman Monitoring
7.0

Reporting

CA Unicenter NSM (Discontinued)
5.5
Watchman Monitoring
7.5
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Watchman Monitoring
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Watchman Monitoring
7.0
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Watchman Monitoring
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Watchman Monitoring
8.0

Security

CA Unicenter NSM (Discontinued)
2.0
Watchman Monitoring
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Watchman Monitoring

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
Anonymous | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

No score
No answers yet
No answers on this topic

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

No answers on this topic

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
  • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

Watchman Monitoring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Watchman Monitoring Editions & Modules

On-premise Edition
Watchman Monitoring$79.001
Watchman Monitoring$199.002
Watchman Monitoring$299.003
  1. Up to 25 Devices
  2. Up to 1500 Devices
  3. Over 1500 Devices
SaaS Edition
Watchman Monitoring$79.001
Watchman Monitoring$199.002
Watchman Monitoring$299.003
  1. Up to 25 Devices
  2. Up to 1500 Devices
  3. Over 1500 Devices
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Watchman Monitoring
10.0

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Watchman Monitoring

Add comparison