What users are saying about
13 Ratings
4 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Attribute Ratings

  • Calibre and Klaus are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Calibre

90%
5 Ratings
9.0

Klaus

90%
1 Rating

Support Rating

8.5

Calibre

85%
4 Ratings

Klaus

N/A
0 Ratings

Likelihood to Recommend

HigherGround, Inc.

Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
Read full review

Klaus

Customization, Klaus will have lots of advanced settings and this help us to understand what are the most common failures( feature 'root causes') and with that, we can focus on increasing quality. Also, pinned item section is helpful when you need to quickly highlight an issue. Support for multiple score cards, a clean user interface, the ability to give and receive feedback.
Read full review

Pros

HigherGround, Inc.

  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
Read full review

Klaus

  • Simple to use and it provides lots of value in a short amount of time.
  • Support is always helpful and friendly - 10/10 star rating :)
  • Assignments, detailed statistics and the simple review flow.
Read full review

Cons

HigherGround, Inc.

  • I'd like to see more customization.
  • More plugins and plugin notifications.
Read full review

Klaus

  • Filtering and displaying data/reporting on data.
  • I feel entire platform tends to get a bit slow especially end of the week.
  • Scoring. It's not easy to adjust the scores for receiving a good result. I would like to have more options like 1-5 instead of 1-3.
Read full review

Pricing Details

Calibre

Starting Price

Editions & Modules

Calibre editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Klaus

    Starting Price

    $0 Up to 10 conversation reviews per week

    Editions & Modules

    Klaus editions and modules pricing
    EditionModules
    Free Trial$0.001

    Footnotes

    1. Up to 10 conversation reviews per week

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

    Support Rating

    HigherGround, Inc.

    Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
    Read full review

    Klaus

    No answers on this topic

    Alternatives Considered

    HigherGround, Inc.

    Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
    Read full review

    Klaus

    I think I have mentioned all the plus points regarding Klaus. Also, the browser extension is great and they have excellent support service.
    Read full review

    Return on Investment

    HigherGround, Inc.

    • Increased the learning time of my team.
    • Allowed for easy exchange of lengthy documents.
    • Provided more up to date general knowledge for the departments.
    Read full review

    Klaus

    • As it is easy to use, sure shot it gives a positive impact as a user.
    • Rating options seems bit limited and I feel sometimes it give negative imapct
    • Also there are times where I end up reviewing the same types of conversations over and over again and it would be nice to have a filter out certain types of conversations.
    Read full review

    Screenshots

    Add comparison