Calibre vs. Klaus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calibre
Score 9.1 out of 10
N/A
Calibre is call center recording software from HigherGround, Inc..N/A
Klaus
Score 8.8 out of 10
N/A
High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…
$0
Up to 10 conversation reviews per week
Pricing
CalibreKlaus
Editions & Modules
No answers on this topic
Free Trial
$0.00
Up to 10 conversation reviews per week
Offerings
Pricing Offerings
CalibreKlaus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBoth plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews
More Pricing Information
Community Pulse
CalibreKlaus
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CalibreKlaus
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CalibreKlaus
Likelihood to Recommend
9.0
(5 ratings)
-
(0 ratings)
Support Rating
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
CalibreKlaus
Likelihood to Recommend
HigherGround, Inc.
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
Read full review
Klaus
No answers on this topic
Pros
HigherGround, Inc.
  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
Read full review
Klaus
No answers on this topic
Cons
HigherGround, Inc.
  • I'd like to see more customization.
  • More plugins and plugin notifications.
Read full review
Klaus
No answers on this topic
Support Rating
HigherGround, Inc.
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
Read full review
Klaus
No answers on this topic
Alternatives Considered
HigherGround, Inc.
Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
Read full review
Klaus
No answers on this topic
Return on Investment
HigherGround, Inc.
  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.
Read full review
Klaus
No answers on this topic
ScreenShots

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions