Casengo vs. Oracle Fusion Service
Casengo vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Casengo | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $0 | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Casengo | Oracle Fusion Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Casengo | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Casengo | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Casengo | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.2 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.7 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Casengo | Oracle Fusion Service | |
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Likelihood to Recommend | Casengo No answers on this topic | Oracle |
Pros | Casengo No answers on this topic | Oracle |
Cons | Casengo No answers on this topic | Oracle |
Likelihood to Renew | Casengo No answers on this topic | Oracle |
Usability | Casengo No answers on this topic | Oracle |
Reliability and Availability | Casengo No answers on this topic | Oracle |
Performance | Casengo No answers on this topic | Oracle |
Support Rating | Casengo No answers on this topic | Oracle |
In-Person Training | Casengo No answers on this topic | Oracle |
Implementation Rating | Casengo No answers on this topic | Oracle |
Alternatives Considered | Casengo No answers on this topic | Oracle |
Scalability | Casengo No answers on this topic | Oracle |
Return on Investment | Casengo No answers on this topic | Oracle |
ScreenShots | Casengo Screenshots | Oracle Fusion Service Screenshots |