What users are saying about
2 Ratings
2 Ratings
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Score 6 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

Kareo Marketing

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Howell Howell | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
Kareo Marketing
Claims management
CentralReach
5.0
Kareo Marketing
Coding
CentralReach
5.0
Kareo Marketing
Patient billing
CentralReach
7.0
Kareo Marketing
Financial Reporting
CentralReach
1.0
Kareo Marketing

Patient Scheduling

CentralReach
4.0
Kareo Marketing
Rule-based scheduling
CentralReach
5.0
Kareo Marketing
Calendar interface
CentralReach
3.0
Kareo Marketing

Electronic Medical Records

CentralReach
2.7
Kareo Marketing
Charting / document management
CentralReach
5.0
Kareo Marketing
Templates
CentralReach
4.0
Kareo Marketing
Patient portal
CentralReach
2.0
Kareo Marketing
Mobile/tablet support
CentralReach
1.0
Kareo Marketing
Workflow automation
CentralReach
3.0
Kareo Marketing
Customization
CentralReach
1.0
Kareo Marketing

Medical Security and Privacy

CentralReach
8.0
Kareo Marketing
HIPAA compliance
CentralReach
8.0
Kareo Marketing
Role-based permission levels
CentralReach
8.0
Kareo Marketing

Email & Online Marketing

CentralReach
Kareo Marketing
10.0
WYSIWYG email editor
CentralReach
Kareo Marketing
10.0
Mobile optimization
CentralReach
Kareo Marketing
10.0

Reporting & Analytics

CentralReach
Kareo Marketing
9.0
Dashboards
CentralReach
Kareo Marketing
9.0

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

Kareo Marketing

  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
Howell Howell | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

Kareo Marketing

  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
Howell Howell | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

Kareo Marketing

Kareo Marketing 3.0
Based on 2 answers
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Howell Howell | TrustRadius Reviewer

Alternatives Considered

CentralReach

No answers on this topic

Kareo Marketing

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Howell Howell | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

Kareo Marketing

  • We have not been using it long enough to know an answer to this.
Howell Howell | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CentralReach Editions & Modules

Additional Pricing Details

Kareo Marketing

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kareo Marketing Editions & Modules

Edition
Cub$0
Professional$300
Managed Services$500
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    CentralReach
    6.0
    Kareo Marketing
    7.0

    Support Rating

    CentralReach
    6.0
    Kareo Marketing
    3.0

    Add comparison