What users are saying about
2 Ratings
30 Ratings
2 Ratings
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Score 7 out of 100
30 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Chanty

Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.
Marc Duke | TrustRadius Reviewer

Front

This is no
doubt it is the best tool and it will prove beneficial in managing several workflows.
If you want to have better interaction with your customers then it is surely
the best choice. It always gives guaranteed services to the customers. Moreover, running an online business with Front will be just like fun.
Alexa Marie | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chanty
4.0
Front
7.2
Task Management
Chanty
3.0
Front
7.0
Search
Chanty
5.0
Front
9.1
Gantt Charts
Chanty
Front
5.0
Scheduling
Chanty
Front
6.0
Workflow Automation
Chanty
Front
9.5
Mobile Access
Chanty
Front
9.0
Visual planning tools
Chanty
Front
5.0

Communication

Chanty
8.0
Front
8.3
Chat
Chanty
8.0
Front
8.0
Notifications
Chanty
9.0
Front
9.1
Discussions
Chanty
7.0
Front
6.0
Integrates with Gmail and Google Hangouts
Chanty
Front
9.3
Integrates with Outlook
Chanty
Front
9.1

File Sharing & Management

Chanty
Front
9.2
Video files
Chanty
Front
9.3
Audio files
Chanty
Front
9.5
Access control
Chanty
Front
9.3
Integrates with Google Drive
Chanty
Front
8.7
Device sync
Chanty
Front
9.5

Pros

Chanty

  • Notifications
  • App loading speed
Marc Duke | TrustRadius Reviewer

Front

  • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
  • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
  • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
Jonatan Serna | TrustRadius Reviewer

Cons

Chanty

  • Ability to call group members
  • Ability to video members
Marc Duke | TrustRadius Reviewer

Front

  • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
  • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
  • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
Rick Scouffas | TrustRadius Reviewer

Usability

Chanty

No score
No answers yet
No answers on this topic

Front

Front 9.0
Based on 1 answer
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
Anonymous | TrustRadius Reviewer

Support Rating

Chanty

Chanty 7.0
Based on 1 answer
I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.
Marc Duke | TrustRadius Reviewer

Front

Front 9.0
Based on 8 answers
The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chanty

In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.
Marc Duke | TrustRadius Reviewer

Front

Front was not designed as a ticketing system and doesn't have great reporting tools, but the commenting and draft features were important and other platforms' versions of these features were weak or unintuitive.It should be noted that we ended up developing our own messaging feature within our home-grown platform to enhance communication with our customers once they've been onboarded to our platform.
Anonymous | TrustRadius Reviewer

Return on Investment

Chanty

  • Increased visibility
  • Increased opportunities
Marc Duke | TrustRadius Reviewer

Front

  • Saved our executive team considerable amount of time chasing support questions through different channels.
  • Gave our team clear accountability for who was lead on a support issue and how to escalate.
  • Customer regularly say our support is the best in the industry.
Tom Davies | TrustRadius Reviewer

Screenshots

Pricing Details

Chanty

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3*

* per user, per month

Chanty Editions & Modules

Additional Pricing Details
Chanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.

Front

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Front Editions & Modules

Edition
Starter$91
Enterprise$791
Plus$241
Prime$491
  1. per user/month
Additional Pricing Details

Rating Summary

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