Chat2Desk vs. DeskRoll Remote Desktop

DeskRoll Remote Desktop

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chat2Desk	Score 8.6 out of 10	Mid-Size Companies (51-1,000 employees)	Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat…	N/A
DeskRoll Remote Desktop	Score 8.0 out of 10	N/A	DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…	$8.25 per user/per month

Pricing

Chat2Desk

DeskRoll Remote Desktop

Editions & Modules

No answers on this topic

DeskRoll Lite: $8.25
per user/per month
DeskRoll Pro 1 Month: $29.95
per seat
DeskRoll Starter: $39
per user/per year
DeskRoll Lite: $99
per user/per year
DeskRoll Pro 1 Year: $299.40
per seat

Offerings

Pricing Offerings
Chat2Desk	DeskRoll Remote Desktop
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$3.25 per seat/per month

Additional Details

—

With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

More Pricing Information

Community Pulse
	Chat2Desk	DeskRoll Remote Desktop
Top Pros	Pro Easy to use Pro Interface is simple	Pro Remote desktop Pro Easy to use Pro Better control
Top Cons	Minus Not so good Minus Needs an update Minus Customer support	Minus Need for improvement Minus Perfect solution

Features

Chat2Desk

DeskRoll Remote Desktop

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Chat2Desk - Ratings	DeskRoll Remote Desktop 8.2 2 Ratings 1% below category average
Screen sharing	00 Ratings	8.02 Ratings
File transfer	00 Ratings	8.02 Ratings
Instant message	00 Ratings	7.01 Ratings
Over-the-Internet remote session	00 Ratings	10.02 Ratings
Initiate remote control from mobile	00 Ratings	8.01 Ratings
Multi-platform remote control	00 Ratings	8.01 Ratings

Best Alternatives
	Chat2Desk	DeskRoll Remote Desktop
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	mRemoteNG Score 9.7 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	Remote Desktop Services Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chat2Desk	DeskRoll Remote Desktop
Likelihood to Recommend	- (0 ratings)	7.0 (2 ratings)

User Testimonials
	Chat2Desk	DeskRoll Remote Desktop
Likelihood to Recommend	Chat2Desk No answers on this topic	Tomsk Inc. During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way. Incentivized Verified User Anonymous Read full review
Pros	Chat2Desk No answers on this topic	Tomsk Inc. Ability to remote in at any time Can support unlimited clients with hardware and software issues Multiple remote client logins Cost! Incentivized Matt Karcher Owner Read full review
Cons	Chat2Desk No answers on this topic	Tomsk Inc. It could be more cost-effective. It could include better "help" or "how-to" sections for people who are not as tech savvy. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Chat2Desk No answers on this topic	Tomsk Inc. Cost, ease of use, file transfer and chat capabilities. Incentivized Matt Karcher Owner Read full review
Return on Investment	Chat2Desk No answers on this topic	Tomsk Inc. It saved time, which always saves money! It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop. DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic. Incentivized Verified User Anonymous Read full review
ScreenShots	Chat2Desk Screenshots	DeskRoll Remote Desktop Screenshots