What users are saying about
3 Ratings
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Score 8 out of 100
15 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Incident and problem management

    7.5

    Chat2Desk

    75%

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Expert directory

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Subscription-based notifications

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Ticket creation and submission

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Ticket response

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Self Help Community

    8.0

    Chat2Desk

    80%

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 2/2 features

    External knowledge base

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Internal knowledge base

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Multi-Channel Help

    8.0

    Chat2Desk

    80%

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 5/5 features

    Customer portal

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    IVR

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Social integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email support

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Help Desk CRM integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Remote Administration

    Chat2Desk

    Feature Set Not Supported
    N/A
    9.1

    DeskRoll Remote Desktop

    91%
    DeskRoll Remote Desktop ranks higher in 6/6 features

    Screen sharing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    File transfer

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Instant message

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Chat2Desk and DeskRoll Remote Desktop are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Chat2Desk

    80%
    1 Rating
    8.0

    DeskRoll Remote Desktop

    80%
    3 Ratings

    Likelihood to Recommend

    Chat2Desk

    It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries. It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
    Read full review

    Tomsk Inc.

    During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
    Read full review

    Pros

    Chat2Desk

    • It is easy to use and the interface is simple
    • Any Messenger user can easily adapt to it
    • Helpful in easy interaction with customers throughout the day
    Read full review

    Tomsk Inc.

    • I am able to get connected with clients and the in-house environment through the secure access feature.
    • Co-development and collaboration made office work easier.
    • The integration with customer help desk and the ticketing system made things easier.
    • You can easily access any desktop and do troubleshooting quickly.
    Read full review

    Cons

    Chat2Desk

    • It lags at times and needs an update on the application
    • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
    Read full review

    Tomsk Inc.

    • DeskRoll has really done a great job with this software and I don't see any need for improvement
    Read full review

    Pricing Details

    Chat2Desk

    Starting Price

    $0

    Editions & Modules

    Chat2Desk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      DeskRoll Remote Desktop

      Starting Price

      $8.25 per user/per month

      Editions & Modules

      DeskRoll Remote Desktop editions and modules pricing
      EditionModules
      DeskRoll Pro 1 Month$29.951
      DeskRoll Pro 1 Year$299.402
      DeskRoll Starter393
      DeskRoll Lite$8.254
      DeskRoll Lite995

      Footnotes

      1. per seat
      2. per seat
      3. per user/per year
      4. per user/per month
      5. per user/per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $3.25

      Additional Details

      With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

      Alternatives Considered

      Chat2Desk

      No answers on this topic

      Tomsk Inc.

      We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
      Read full review

      Return on Investment

      Chat2Desk

      • It has improved our interaction with out customers.
      • Many clients can be managed easily without anyone getting missed from our records
      Read full review

      Tomsk Inc.

      • It has provided easier business access and our ROI is 70%+.
      • Customer Satisfaction Survey: we are able to manage a high rating of 9+ - even in a difficult time.
      • Internal team collaboration was made easier through secure Instant messaging that we got integrated through Cisco Webex.
      Read full review

      Screenshots

      Add comparison