What users are saying about
4 Ratings
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Score 7.6 out of 100
9 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Tanika Chhabra | TrustRadius Reviewer

DeskRoll Remote Desktop

DeskRoll Remote Desktop is ideal for all businesses thanks to its benefits. The ease of accessing other computers remotely to get files or offer remote help saves time and also minimizes office movement (noise). In addition, DeskRoll Remote Desktop makes working remotely easy.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Chat2Desk
7.5
DeskRoll Remote Desktop
Organize and prioritize service tickets
Chat2Desk
8.0
DeskRoll Remote Desktop
Expert directory
Chat2Desk
7.0
DeskRoll Remote Desktop
Subscription-based notifications
Chat2Desk
9.0
DeskRoll Remote Desktop
ITSM collaboration and documentation
Chat2Desk
7.0
DeskRoll Remote Desktop
Ticket creation and submission
Chat2Desk
8.0
DeskRoll Remote Desktop
Ticket response
Chat2Desk
6.0
DeskRoll Remote Desktop

Self Help Community

Chat2Desk
8.0
DeskRoll Remote Desktop
External knowledge base
Chat2Desk
8.0
DeskRoll Remote Desktop
Internal knowledge base
Chat2Desk
8.0
DeskRoll Remote Desktop

Multi-Channel Help

Chat2Desk
8.0
DeskRoll Remote Desktop
Customer portal
Chat2Desk
8.0
DeskRoll Remote Desktop
IVR
Chat2Desk
9.0
DeskRoll Remote Desktop
Social integration
Chat2Desk
8.0
DeskRoll Remote Desktop
Email support
Chat2Desk
8.0
DeskRoll Remote Desktop
Help Desk CRM integration
Chat2Desk
7.0
DeskRoll Remote Desktop

Remote Administration

Chat2Desk
DeskRoll Remote Desktop
9.3
Screen sharing
Chat2Desk
DeskRoll Remote Desktop
9.0
File transfer
Chat2Desk
DeskRoll Remote Desktop
10.0
Instant message
Chat2Desk
DeskRoll Remote Desktop
9.0
Over-the-Internet remote session
Chat2Desk
DeskRoll Remote Desktop
9.0
Initiate remote control from mobile
Chat2Desk
DeskRoll Remote Desktop
10.0
Multi-platform remote control
Chat2Desk
DeskRoll Remote Desktop
9.0

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Tanika Chhabra | TrustRadius Reviewer

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
Tanika Chhabra | TrustRadius Reviewer

DeskRoll Remote Desktop

  • No issues that I can think of. It is a perfect solution for business.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chat2Desk

No answers on this topic

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Return on Investment

Chat2Desk

  • It has improved our interaction with out customers.
  • Many clients can be managed easily without anyone getting missed from our records
Tanika Chhabra | TrustRadius Reviewer

DeskRoll Remote Desktop

  • With DeskRoll Remote Desktop, we save time thanks to the ability to access computers and offers solutions remotely
  • Reduces office noise - no need to move from office to office when you can remote access whatever you need from their computer.
  • DeskRoll Remote Desktop is very secure and this ensures no unauthorized access to other PC
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chat2Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chat2Desk Editions & Modules

Additional Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$3.25

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll Pro 1 Month$29.951
DeskRoll Pro 1 Year$299.401
DeskRoll Starter$392
DeskRoll Lite$8.253
DeskRoll Lite$994
  1. per seat
  2. per user/per year
  3. per user/per month
  4. per user/per year
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Rating Summary

Likelihood to Recommend

Chat2Desk
8.0
DeskRoll Remote Desktop
10.0

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