Cheetah Digital Customer Engagement Suite vs MoEngage

Likelihood to Recommend

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 51-200 employees

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MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.

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Verified User

Vice-President in Marketing

Internet Company, 51-200 employees

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Pros

It offers social media tracking, which is a big competitive advantage against its rivals.
Email targeting options are better than MailChimp.
Good price.

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Gabriela Band

Sales Specialist

OgilvyInternet, 10,001+ employees

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Basic use cases of Push Notifcation and Email enablement
Scheduling certain events with an API, as we have more APIs it's become very useful

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Verified User

Manager in Corporate

Internet Company, 1001-5000 employees

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Cons

I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
Continue to improve the user interface to make all features more usable to their users.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 51-200 employees

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Attribution
Onboarding could be faster

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Verified User

Vice-President in Marketing

Internet Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

MoEngage 2.0

Based on 1 answer

Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

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Verified User

Manager in Corporate

Internet Company, 1001-5000 employees

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Support Rating

Cheetah Digital Customer Engagement Suite 6.7

Based on 4 answers

Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.

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Gabriela Band

Sales Specialist

OgilvyInternet, 10,001+ employees

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MoEngage 8.0

Based on 1 answer

It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

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Verified User

Vice-President in Marketing

Internet Company, 51-200 employees

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Alternatives Considered

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 51-200 employees

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Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.

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Verified User

Manager in Corporate

Internet Company, 1001-5000 employees

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Return on Investment

It has raised costs due to its price, reducing ROI.
However, we have gotten good results and great CPAs with them, improving margins.
It has allowed us to be faster on testing, improving ROI in the long term.

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Gabriela Band

Sales Specialist

OgilvyInternet, 10,001+ employees

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It has increased our customer retention.
Improved average revenue per user through cross-sell campaigns
It has helped us make faster decisions through real-time analytics.

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Verified User

Vice-President in Marketing

Internet Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

$1000

Cheetah Digital Customer Engagement Suite vs MoEngage