What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 7 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 12 reviews and ratings
Attribute Ratings
- MoEngage is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.1
Cheetah Digital Customer Engagement Suite
71%
2 Ratings
8.8
MoEngage
88%
2 Ratings
Likelihood to Renew
Cheetah Digital Customer Engagement Suite
N/A
0 Ratings
2.0
MoEngage
20%
1 Rating
Support Rating
6.8
Cheetah Digital Customer Engagement Suite
68%
4 Ratings
8.0
MoEngage
80%
1 Rating
Likelihood to Recommend
Cheetah Digital Customer Engagement Suite
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesMoEngage
MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.

Verified User
Vice-President in Marketing
Internet Company, 51-200 employeesPros
Cheetah Digital Customer Engagement Suite
- It offers social media tracking, which is a big competitive advantage against its rivals.
- Email targeting options are better than MailChimp.
- Good price.
Sales Specialist
OgilvyInternet, 10,001+ employees
MoEngage
- Basic use cases of Push Notifcation and Email enablement
- Scheduling certain events with an API, as we have more APIs it's become very useful

Verified User
Manager in Corporate
Internet Company, 1001-5000 employeesCons
Cheetah Digital Customer Engagement Suite
- I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
- Continue to improve the user interface to make all features more usable to their users.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesMoEngage
- Attribution
- Onboarding could be faster

Verified User
Vice-President in Marketing
Internet Company, 51-200 employeesPricing Details
Cheetah Digital Customer Engagement Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—MoEngage
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1000
Starting Price
—Likelihood to Renew
Cheetah Digital Customer Engagement Suite
No score
No answers yet
No answers on this topic
MoEngage
MoEngage 2.0
Based on 1 answer
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

Verified User
Manager in Corporate
Internet Company, 1001-5000 employeesSupport Rating
Cheetah Digital Customer Engagement Suite
Cheetah Digital Customer Engagement Suite 6.8
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Sales Specialist
OgilvyInternet, 10,001+ employees
MoEngage
MoEngage 8.0
Based on 1 answer
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

Verified User
Vice-President in Marketing
Internet Company, 51-200 employeesAlternatives Considered
Cheetah Digital Customer Engagement Suite
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesMoEngage
Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.

Verified User
Manager in Corporate
Internet Company, 1001-5000 employeesReturn on Investment
Cheetah Digital Customer Engagement Suite
- It has raised costs due to its price, reducing ROI.
- However, we have gotten good results and great CPAs with them, improving margins.
- It has allowed us to be faster on testing, improving ROI in the long term.
Sales Specialist
OgilvyInternet, 10,001+ employees
MoEngage
- It has increased our customer retention.
- Improved average revenue per user through cross-sell campaigns
- It has helped us make faster decisions through real-time analytics.

Verified User
Vice-President in Marketing
Internet Company, 51-200 employees