Chime CRM vs. Sage 300 Construction and Real Estate

Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound.

Sage is not at all well suited for small companies who want an agile, nimble setup for quick moving situations and mobile use. These type of companies should look elsewhere such as a SaaS offering from another vendor. In addition Sage is very expensive both in its initial outlay and ongoing support. Medium and larger sized companies benefit from a Sage install much more than the smaller constructor. Having the modules all work in unison is important when a company is of a certain size as is having the long tenured support structure. In addition Sage requires the terminals services setup to use it remotely and the larger companies are more likely to have the infrastructure and support for that type of setup

Incentivized

• website
• listing promotion
• add ons

• There are a lot of ways to drill down into information. The ability to run inquiries that can be easily exported into Excel is incredibly useful.
• The help desk is very helpful. There are multiple ways to get a hold of someone and it is extremely useful.
• The knowledgebase articles are very helpful and provide a lot of great detail.

Incentivized

• customer service
• costumer service
• follow through
• Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up

• Lack of data validation and controls
• Extremely limited report configuration without significant customization
• Too many arbitrary limits like vendor name that forced partial names into the address
• Very outdated UI
• Very siloed forcing users to open different applications for different functions

Incentivized

Sage is somewhat easy to use as far as its simplicity, however, when I first started using it I really wished there were more training materials available. As I did research to figure out what resources were there to learn how to use the paid software, all I found were courses you have to pay for. In my personal opinion, I don't think you should have to pay to learn how to use a software you bought.

Incentivized

They have a very quick, responsive team that assists. They also have great higher-level engineers who assist in more complicated matters and all in all, you need a support team that is quick to respond when you are in the middle of business crises.

Incentivized

Sierra interactive Follow Up Boss

We currently have Sage in place which handles the majority of our business needs on the back end, but compared to some others that are on the market like Builder Trend, it does lack the client facing side of the house. To make it a better product, a client facing portal would be best so they can be up to date.

Incentivized

• Good crm
• dialer
• being overcharged multiple times
• They dont do refunds just credits

• The accounting functions (AP, AR, GL) are mature so it does a great job with core financials. The reports are flexible so it does a good job of providing flexibility in report writing. The application is written for a workgroup so multiple people can use it at the same time. The transaction detail is strong so that a transaction can be rolled back if necessary.

Incentivized