ChowNow vs. Paytronix Customer Experience Platform

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Incentivized

Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Online agency for customers
• Excellent web services for administration
• Detailed customer service reports
• Fraud detection
• Number of reports available
• Customer service available

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• Building reports could be easier
• Integration with some systems can be tricky
• Account filters for reports
• Could be better at outreach to customers

Incentivized

I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• Helps us establish customer loyalty for those new to the area
• Assists in building sales for the next quarter with gift card promotions we run
• Brand loyalty

Incentivized