| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ChurnZero | Score7.9 out of 10 | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,… | N/A |
 HubSpot CRM | Score8.4 out of 10 | N/A | HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.… | $0 Per Month [Unlimited Users] |
 Totango | Score8 out of 10 | N/A | Totango is an enterprise customer success platform designed for B2B software and recurring-revenue organizations to manage customer retention, track account health, and automate lifecycle workflows. The platform consolidates product telemetry, financial data, support interactions, and CRM records into a central hub to give cross-functional teams visibility into customer adoption and expansion opportunities. | N/A |
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| Additional Details | — | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | |||||||||||||||||||||
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| Considered Multiple Products | Chose ChurnZero Our management team reviewed both Gainsight and Totango, while both were very robust and feature rich, the cost and price point did not make sense for a team of our size and where we would be scaling to. It also seemed that through our conversations both of those tools would … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero was the perfect mix of tools and features at the right price. It has scaled as we've scaled and the new features they roll out are always industry firsts. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero They are used for different things. They compliment one another Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero For Customer Success activities, ChurnZero is superior. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero None Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero's segmenting and health score abilities were unmatched, as it allows for customization for almost every feature. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero I prefer ChurnZero as it has a simpler design, it is more user friendly and the graphics are clearer Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero We were using HubSpot which has been helpful but is not a customer success platform. ChurnZero takes the data from HubSpot and helps us analyze all parts. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero I compare ChurnZero to Salesforce because of the flexibility of the platform and the powerful reporting tools. The ability to set specific events and milestones for your clients is instrumental to having a better idea of how successfully your clients are adopting your services. … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero I wasn't involved in the buying process. I know cost was a factor. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero We have only utilized HubSpot for CRM functionality, not specific Customer Success Management. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero's strength in our case is the segmentation and ability to calculate customer health scores (ChurnScores). These ChurnScores can then in turn trigger automation which makes it very easy for us to spot high risk accounts. Our other systems are great in their own way, … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ChurnZero ChurnZero has way more features at a much more reasonable price. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose HubSpot CRM Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HubSpot CRM There seems to be more contextual information in HubSpot CRM than any of the other softwares listed, but I think HubSpot CRM lacks in the customer usage area. Maybe this is just something that HubSpot CRM doesn't focus on, though! Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HubSpot CRM Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose HubSpot CRM HubSpot is faster & the UI also looks amazing making it user friendly. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HubSpot CRM Hubspot is way more robust than Salesforce. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Totango Totango was a good fit and middle ground between Gainsight which was overwhelming for our needs and ChurnZero which at the time was not as mature as it is today. Simple to use straightforward interface which is also flexible and customizable. The Totango product team has been … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Totango Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Our organization has successfully unlocked more value from Totango than I've seen with the two other CS platforms I've used at prior organizations Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I have not assessed others myself, but I had colleagues that did prior to committing to Totango. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango was the best platform for our needs, particularly the ability to segment and the ease of use versus other products for the day to day work of our CSMs Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I think Totango has features and implementation very similar to top-of-the-line CRMs but is easier to implement. Its incredibly visibly pleasing and out-of-the-box dashboards make it easy to get immediate visibility into your customer landscape. They also have a great customer … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango seemed the best way to have quick wins, long term wins, and work through optimizations and iterations along the way. We could launch piecemeal and adapt to our business needs as we saw value in Totango, instead of having to create a masterpiece that would be complex to … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango felt like a great option that was beyond entry-level, but not a sledgehammer for a nail for what, at the time, was a brand new Customer Experience team being formed. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Easier UI, better reporting capabilities, better integration capabilities. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango The cost of licensing. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango is CRM centric and we can clearly see how it's built. We use Totango alongside Zendesk for support, but we still link everything to Totango. Hubspot on the other hand is more marketing and campaigns focused and we're able to achieve the same results on Totango. … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango This was not my call, but I would assume that our representative has been attentive to our needs and Totango provides the services that we need at a great value. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I selected Totango for the ease and speed of growing within the platform. The fact that it could connect easily to Salesforce and also have a javascript to connect in our software to get the usage data made the difference. And of course, the price was just perfectly within our … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I do not know of one that works as good as Totango. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango was the best product for our needs due to its easy to use nature and ability to implement relatively quickly. While it is tempting to go with a product that may have hundreds of bells and whistles, Totango has given us a solid foundation and allowed us to scale our CSM … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Better customization and integrations overall, plus health management. The product was easier to adopt and I like the help of their support team, really responsive. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Totango Good reseller partnership, easy UI, good time to value. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Would buy again | |||
96% Would buy again 135 Answers | 97% Would buy again 1607 Answers | 91% Would buy again 183 Answers | |
| Delivers good value for the price | |||
99% Delivers good value for the price 106 Answers | 97% Delivers good value for the price 1204 Answers | 95% Delivers good value for the price 124 Answers | |
| Happy with the feature set | |||
95% Happy with the feature set 133 Answers | 97% Happy with the feature set 1617 Answers | 92% Happy with the feature set 184 Answers | |
| Lived up to sales and marketing promises | |||
99% Lived up to sales and marketing promises 76 Answers | 98% Lived up to sales and marketing promises 1040 Answers | 95% Lived up to sales and marketing promises 89 Answers | |
| Implementation went as expected | |||
90% Implementation went as expected 82 Answers | 94% Implementation went as expected 1010 Answers | 87% Implementation went as expected 96 Answers | |
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| Small Businesses |  ClientSuccess Score6 out of 10 |  Salesflare Score10 out of 10 | ClientSuccess Score6 out of 10 |
| Medium-sized Companies |  CustomerSuccessBox Score9.5 out of 10 |  Kintone Score9.7 out of 10 | ChurnZero Score7.9 out of 10 |
| Enterprises |  Gainsight CS Score8.8 out of 10 |  Oracle Sales Score8.9 out of 10 | Gainsight CS Score8.8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 10.0 | 8.6 | 9.1 |
| Likelihood to Renew | 8.2 | 9.9 | 7.3 |
| Usability | 10.0 | 8.4 | 8.6 |
| Availability | 9.1 | 8.2 | 9.9 |
| Performance | 6.4 | 6.4 | 8.8 |
| Support Rating | 6.5 | 10.0 | 7.7 |
| In-Person Training | 6.4 | - | - |
| Online Training | 7.3 | - | 7.0 |
| Implementation Rating | 8.3 | 7.3 | 10.0 |
| Configurability | 6.4 | 4.5 | 8.2 |
| Contract Terms and Pricing Model | - | 5.5 | - |
| Ease of integration | 7.3 | 7.3 | 8.0 |
| Product Scalability | 9.1 | 7.3 | 9.8 |
| Vendor post-sale | 9.1 | 6.4 | 8.0 |
| Vendor pre-sale | - | 7.3 | 8.0 |
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| ScreenShots | ChurnZero Screenshots      | HubSpot CRM Screenshots   | Totango Screenshots     |
