Webex Contact Center vs. Five9
Webex Contact Center vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Webex Contact Center | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Webex Contact Center | Five9 | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Five9 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Five9 | |
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Likelihood to Recommend | 8.5 (23 ratings) | 8.4 (36 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
Webex Contact Center | Five9 | |
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Likelihood to Recommend | Cisco | Five9 |
Pros | Cisco | Five9 |
Cons | Cisco | Five9 |
Support Rating | Cisco No answers on this topic | Five9 |
Alternatives Considered | Cisco | Five9 |
Return on Investment | Cisco | Five9 |
ScreenShots | Webex Contact Center Screenshots | Five9 Screenshots |