What users are saying about
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43 Ratings
Webex Contact Center
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43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 43 reviews and ratings
Five9
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Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
- Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
9.1
Webex Contact Center
91%

8.0
Five9
80%
Webex Contact Center ranks higher in 13/13 features
Webex Contact Center ranks higher in 13/13 features
Agent dashboard
9.5
95%
13 Ratings

8.0
80%
10 Ratings
Validate callers
8.7
87%
13 Ratings

8.4
84%
10 Ratings
Outbound response
9.7
97%
10 Ratings

8.0
80%
10 Ratings
Call forwarding
8.9
89%
12 Ratings

8.3
83%
8 Ratings
Click-to-call (CTC)
9.1
91%
11 Ratings

8.2
82%
9 Ratings
Warm transfer
9.6
96%
13 Ratings

8.0
80%
10 Ratings
Predictive dialing
8.6
86%
9 Ratings

8.3
83%
8 Ratings
Interactive voice response
9.0
90%
11 Ratings

8.2
82%
8 Ratings
REST APIs
8.6
86%
11 Ratings

8.0
80%
7 Ratings
Call scripts
8.6
86%
13 Ratings

8.0
80%
8 Ratings
Call tracking
9.1
91%
12 Ratings

7.2
72%
11 Ratings
Multichannel integration
9.2
92%
12 Ratings

7.7
77%
9 Ratings
CRM software integration
9.6
96%
11 Ratings

8.0
80%
9 Ratings
Workforce Optimization (WFO)
9.3
Webex Contact Center
93%

7.8
Five9
78%
Webex Contact Center ranks higher in 9/9 features
Webex Contact Center ranks higher in 9/9 features
Inbound call routing
9.0
90%
11 Ratings

8.0
80%
9 Ratings
Omnichannel inbound routing
9.3
93%
12 Ratings

8.2
82%
6 Ratings
Recording
9.7
97%
12 Ratings

7.3
73%
10 Ratings
Quality management
9.7
97%
11 Ratings

7.6
76%
19 Ratings
Call analytics
9.7
97%
12 Ratings

7.5
75%
11 Ratings
Historical reporting
8.4
84%
12 Ratings

7.6
76%
10 Ratings
Live reporting
9.4
94%
11 Ratings

8.3
83%
10 Ratings
Customer surveys
8.7
87%
11 Ratings

N/A
0 Ratings
Customer interaction analytics
9.4
94%
10 Ratings

7.8
78%
9 Ratings
Attribute Ratings
- Webex Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.6
Webex Contact Center
96%
13 Ratings

8.1
Five9
81%
35 Ratings
Support Rating
Webex Contact Center
N/A
0 Ratings

8.2
Five9
82%
12 Ratings
Likelihood to Recommend
Webex Contact Center
It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Unified Communications Engineer
VisionsConnectedTelecommunications, 501-1000 employees
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPros
Webex Contact Center
- Simple and easy to use dashboard
- Auto generation of transcripts
- AI supporting the operator as a virtual assistant
- Well suited for a large number of user
- Customer support

Verified User
Professional in Marketing
Education Management Company, 201-500 employeesFive9
- Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
- Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
- You can customize the call dispositions / call labels to match what's used in your CRM.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesCons
Webex Contact Center
- The chat space could be improved within the call rooms to be able to share quick writings.
- In international calls there are usually failures, especially audio.
- Being able to have an unlimited number of users at the same time in basic rooms.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
Five9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Pricing Details
Webex Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Webex Contact Center Editions & Modules
—
Additional Pricing Details
—Five9
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Five9 Editions & Modules
Edition
Core | Contact sales team1 |
---|---|
Premium | Contact sales team1 |
Optimum | Contact sales team1 |
Ultimate | Contact sales team1 |
- Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingSupport Rating
Webex Contact Center
No score
No answers yet
No answers on this topic
Five9
Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Verified User
Account Manager in Sales
Information Technology & Services Company, 51-200 employeesFive9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
Webex Contact Center
- It doesn't take a lot of investment to train new Webex users.
- Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
- It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
Five9
- Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
- Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
- Cost savings: Five9 requires significantly less management than our previous solutions.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees