Webex Contact Center vs. VQ Online by VereQuest
Webex Contact Center vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
Webex Contact Center | VQ Online by VereQuest | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | VQ Online by VereQuest | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Webex Contact Center | VQ Online by VereQuest | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Webex Contact Center | VQ Online by VereQuest | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | 8.6 (30 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | Cisco | VereQuest Incorporated No answers on this topic |
Pros | Cisco | VereQuest Incorporated No answers on this topic |
Cons | Cisco | VereQuest Incorporated No answers on this topic |
Usability | Cisco | VereQuest Incorporated No answers on this topic |
Alternatives Considered | Cisco | VereQuest Incorporated No answers on this topic |
Return on Investment | Cisco | VereQuest Incorporated No answers on this topic |
ScreenShots | Webex Contact Center Screenshots |