What users are saying about
105 Ratings
27 Ratings
105 Ratings
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Score 7.9 out of 100
27 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Citrix ADC

Citrix Netscaler can be a powerful network appliance for environments that are fully committed and open to utilizing a network appliance that isn't made by a traditional network vendor. Administrator user experience has improved over the years and will continue to improve with the flexibility of virtual and physical appliances available for medium and large enterprises.
Anonymous | TrustRadius Reviewer

VMware SRM

It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
Ravinder Gupta | TrustRadius Reviewer

Pros

Citrix ADC

  • Flexibility. NetScaler assumes its admins know a bit about networking and in-depth details surrounding the applications they are configuring access for/to. This being so, the range of configuration options is very broad allowing various versions' combinations of protocol patterns, expressions, rules etc., all to the benefit of the admin.
  • Granularity. Having such a broad range of configuration options available, while still allowing simple options to be configured simply. The GUI is well-stylized and navigation has a good flow.
  • Ease of control. For load-balancing of simple services right out of the box, NetScaler makes it pretty easy, compared to the range of options available in the surrounding GUI and under the hood.
Jacob Corzine | TrustRadius Reviewer

VMware SRM

  • Easy configuration and setup.
  • Testing of a particular VM or datastore with several VMs is easy.
  • Auto configuration of IPs makes the process even easier.
Anonymous | TrustRadius Reviewer

Cons

Citrix ADC

  • The documentation could use an overhaul with specific examples related to the command line as well as GUI. Explanations in the documentation would also be helpful.
  • Being able to have more than just one routing table would allow the ability to leverage security.
Josh Bugbee | TrustRadius Reviewer

VMware SRM

  • It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
  • VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
  • We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
  • We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
  • As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
  • If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.
Alejandro Contreras | TrustRadius Reviewer

Likelihood to Renew

Citrix ADC

No score
No answers yet
No answers on this topic

VMware SRM

VMware SRM 10.0
Based on 1 answer
- easy to set up - easy to protect critical servers in case of disaster
Abhishek Thakor | TrustRadius Reviewer

Usability

Citrix ADC

Citrix ADC 8.0
Based on 1 answer
Improve on the specifics I mentioned previously and could be a 10/10 product. It is also a confusingly branded product that I have supported in two large enterprises where IT departments are unsure if the product belongs to the Citrix remote access support team or the Network infrastructure support team (it should be the later) and typically under utilized.
Anonymous | TrustRadius Reviewer

VMware SRM

VMware SRM 9.0
Based on 1 answer
VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.
Ravinder Gupta | TrustRadius Reviewer

Support Rating

Citrix ADC

Citrix ADC 7.8
Based on 7 answers
Overall, our organization's experience with Citrix support is that support can be hit or miss. Oftentimes it takes multiple attempts and much longer than desirable to obtain a viable solution for issues experienced with their products. It would be great to see Citrix invest time, effort, and almighty dollars into improving their support and bug fix process across the board.
Anonymous | TrustRadius Reviewer

VMware SRM

VMware SRM 7.0
Based on 2 answers
Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
Ravinder Gupta | TrustRadius Reviewer

Alternatives Considered

Citrix ADC

I have only used NetScaler in the past which felt like a completely different application to what it is now. There used to be a substantial amount of lag and associated frustration when using it but now as Citrix it is superb, not perfect but for someone who knows what it once was, currently it's a delightful experience.
Anonymous | TrustRadius Reviewer

VMware SRM

Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
Dan Forlano | TrustRadius Reviewer

Return on Investment

Citrix ADC

  • More sales referrals; clients impressed with the ease and flexibility of accessing apps have resulted in more clientele.
  • Less time spent on other more time-consuming and less flexible technologies, such as MS RD services.
  • Increasing our cloud services footprint has been achieved because of our use of Citrix technology.
Ian Hansen | TrustRadius Reviewer

VMware SRM

  • The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
  • We've been only running for 4 months and haven't had to use SRM.
Dan Forlano | TrustRadius Reviewer

Pricing Details

Citrix ADC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware SRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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