Citrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.
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Microsoft System Center Endpoint Protection
Score 8.0 out of 10
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Microsoft System Center Endpoint Protection is a malware, spyware, antivirus and endpoint protection application available formerly with System Center Configuration Manager (SCCM), which later became Microsoft Endpoint Manager. It is a legacy product, with older versions reaching end of support, and is not available as a standalone product.
This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
It is well suited in environments that want a simple AV product/solution that, for the most part, can be easily deployed to client endpoints. It is also good for environments that want something that is easy to use by end-users, and also doesn't use a whole lot of system resources. It is less suited for environments that want an AV solution that is more robust feature-wise, or has more configurable options for the end-users. It is also less suited for those organizations that want an AV product to have the highest detection rate in the industry.
Microsoft System Center Endpoint Protection offers exceptional threat protections for signature-based "known" threats.
The signatures are constantly updated and management of this application is super easy with the use of Microsoft SCCM.
The application is very much a "set it and let it" type of deployment. Once you install it, there are very little configuration or changes that need to be made.
issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
The product could improve in the area of having better mechanisms in place with how the SCEP client is deployed/installed from the server on the management side. We have run into this firsthand with the client not installing on an endpoint, and then having to take the time to investigate why it was not installing.
A second improvement that can be made is to keep trying to improve the products detection rate for finding malware/viruses. The case can be made that there are some products out there that do a better job at this and have a higher detection rate.
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
There was a time and a place in which Microsoft System Center Endpoint Protection was an excellent choice to provide threat protections. However, now that threats have been evolving, so too does the need for more advanced protections. In its current offering, it just no longer meets the needs of our organization in terms of providing protections against threats.
With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
How SCEP stacks up against some of the other AV solutions/products is that it does a pretty good job overall (not the best in the industry) at detecting/removing malware, which is the main focus for a product like this. It is also easy to use on the end-user side, which can't be said for some other AV products on the market. I was not involved with the selection/purchase of the product in the organization, but I'm almost certain the organization selected this based on the tight integration with Microsoft System Center Manager, which is used in the organization. Also, given the fact that SCEP is tightly integrated and works well in organizations that utilize Microsoft products, it was probably another factor in selecting this. Lastly, the cost of licenses was probably lower (because of System Center already being in place) than other AV products.
Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
Easy access to internal resources - no need for separate vpn, etc...
There was little/no cost associated with this software since we are utilizing SCCM and are paying license costs for that anyways.
The level or protection is excellent for the cost of the software.
There was at least one instance in which Microsoft System Center Endpoint Protection identified a crypto-malware, but not before it had already started to encrypt many of our files. So it did detect the threat, but since it was a little delayed we still were infected.
