88 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
This review does not include a rating.

Likelihood to Recommend

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops is great when in the office and needing to switch work stations and wanting to hop from one computer to another or one conference room to the next so that we can pick up where we left off and being able to access all your files. The tool has also great when working from home as there is a seamless integration between my workstation in my office and my laptop at home. Citrix has been so great that there is virtually no difference between my machines in the office or at my home, making me want to never leave!
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No answers on this topic

Pros

Citrix Virtual Apps and Desktops (formerly XenDesktop)

  • Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
  • Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
  • Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
  • Easy to maintain and expand environments to fit business needs.
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No answers on this topic

Cons

Citrix Virtual Apps and Desktops (formerly XenDesktop)

  • Product documentation is bloated with information and lacks documentation on assisting with first time setup.
  • Customer service offers very little assistance when it comes to using your support contract.
  • Default Policy, out of the box, allows Clipboard, File Share, Printer Sharing, Drive redirection, and others security risks that should be disabled by default.
  • Screenshots are not prevented, other products blank a screenshot or sniping tool image. Watermarks are the only security citrix offers and are disabled by default.
  • Renewal cost of support contract is 80% of initial purchase price. Other companies renewal cost is significantly less.
  • End users who do not properly log off can leave a hung connection, and requires manual deletion of the connection for users to re-connect.
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No answers on this topic

Likelihood to Renew

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 8.2
Based on 4 answers
Because it has been a mainstay of our business for many years.
Denis Peach | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Usability

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 8.2
Based on 5 answers
Getting the environment setup took me three months of off and on work, with 3 complete rebuilds of the environment. Utilizing the WebUI to access the environment had presented so many random issues that we had to require end users to use the Citrix Reciever App. As it was the only stable solution.Aside from that, it hasn't required much admin intervention since the stand-up was completed.
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 8.4
Based on 2 answers
Xendesktop did a great job with HA of all the components.
Khanh Thai | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Performance

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 7.6
Based on 5 answers
The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Support Rating

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 7.9
Based on 9 answers
The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
Ivan Sytchev | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

In-Person Training

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 10.0
Based on 1 answer
I was self trained
Khanh Thai | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Online Training

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 8.3
Based on 2 answers
Easy to understand and learn at my own pace
John Pasqualicchio | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 9.0
Based on 3 answers
Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix Virtual Apps and Desktops (formerly XenDesktop)

VMWare View is more complicated to implement and uses linked clones. I haven't used VMWare View in awhile though and this may have changed. At the time I tested it, the performance was consistently better (especially when remote) with XenDesktop. Additionally, XenDesktop had features like personal vDisk that gave it an advantage from a user standpoint. If you have applications that require GPU acceleration, Citrix's offering is more mature in this area than VMWare View as well.
Jay Oliphant | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No answers on this topic

Scalability

Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) 9.2
Based on 2 answers
Easily scalable
John Pasqualicchio | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Citrix Virtual Apps and Desktops (formerly XenDesktop)

  • It allows us to save IT Support costs by centralizing the management of our apps.
  • Since the majority of the processing power being used is centralized to servers, you can extend the use of desktop hardware regardless of age in most cases.
  • If you have Apps that no longer run on modern desktop OS's, you can use Citrix Virtual Apps and Desktops (formerly XenDesktop) to keep them alive by running them in a virtual instance on older OS and share them with the newer desktop OS machines.
Anonymous | TrustRadius Reviewer

VMware Horizon on IBM Cloud

No answers on this topic

Pricing Details

Citrix Virtual Apps and Desktops (formerly XenDesktop)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps and Desktops (formerly XenDesktop) Editions & Modules

Edition
Virtual Apps$375
  1. none
Additional Pricing Details

VMware Horizon on IBM Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Horizon on IBM Cloud Editions & Modules

Additional Pricing Details

Add comparison