Cloze vs. KronoDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloze
Score 8.7 out of 10
N/A
Cloze is a contact automation and meeting log tool that pulls from apps to automatically create one view of every person and company - all their contact details, their complete history - every email back and forth, phone calls, meetings, notes on Evernote, documents exchanged and interactions on LinkedIn, Facebook, and Twitter. Cloze even grabs email signatures so contact data is always up-to-date.
$17
per month billed annually
KronoDesk
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
Pricing
ClozeKronoDesk
Editions & Modules
Pro
$17
per month billed annually
Silver
$21
per month billed annually
Gold
$29
per month billed annually
Platinum
$42
per month billed annually
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
Offerings
Pricing Offerings
ClozeKronoDesk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ClozeKronoDesk
Top Pros

No answers on this topic

Top Cons
Features
ClozeKronoDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cloze
-
Ratings
KronoDesk
8.2
1 Ratings
2% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
Expert directory00 Ratings8.21 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings8.21 Ratings
Ticket creation and submission00 Ratings8.21 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Cloze
-
Ratings
KronoDesk
8.2
1 Ratings
3% above category average
External knowledge base00 Ratings8.21 Ratings
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Cloze
-
Ratings
KronoDesk
8.4
1 Ratings
6% above category average
Customer portal00 Ratings8.21 Ratings
IVR00 Ratings8.21 Ratings
Social integration00 Ratings8.21 Ratings
Email support00 Ratings9.11 Ratings
Help Desk CRM integration00 Ratings8.21 Ratings
Best Alternatives
ClozeKronoDesk
Small Businesses
vCita
vCita
Score 9.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClozeKronoDesk
Likelihood to Recommend
3.7
(4 ratings)
9.1
(1 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ClozeKronoDesk
Likelihood to Recommend
Cloze, Inc.
It's ok for personal use but for business use, it is begging to become a terrible system. We used it for 5 years and after that, we have decided to move to a different system, upon export of the information we started looking at and our database of contacts was so messed up with contacts merged together that don't belong together. So as our database was so corrupted we had to start over with new contact lists and rebuild everything again. I would not recommend this software unless you have your own IT department that can fix things themselves.
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Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
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Pros
Cloze, Inc.
  • Contact management
  • Contact enrichment
  • Email management
Read full review
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
Cons
Cloze, Inc.
  • Not good as a comprehensive project management tool.
Read full review
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
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Support Rating
Cloze, Inc.
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
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Inflectra Corporation
No answers on this topic
Alternatives Considered
Cloze, Inc.
They don't, they say they are a personal contact manager but I believe they are wanting large companies that have their own IT Departments as they don't really offer that good of support in my opinion and they do not have phone support. I wouldn't recommend this software to anyone for personal or business.
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Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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Return on Investment
Cloze, Inc.
  • Easy to enrich the information related to a specific contact in an automated way
  • Knowing when recipients receive and read their emails
  • Save time building the CRM
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Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
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ScreenShots

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums