What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 9.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Cloze
KronoDesk
8.2
Organize and prioritize service tickets
Cloze
KronoDesk
8.2
Expert directory
Cloze
KronoDesk
8.2
Subscription-based notifications
Cloze
KronoDesk
8.2
ITSM collaboration and documentation
Cloze
KronoDesk
8.2
Ticket creation and submission
Cloze
KronoDesk
8.2
Ticket response
Cloze
KronoDesk
8.2

Self Help Community

Cloze
KronoDesk
8.2
External knowledge base
Cloze
KronoDesk
8.2
Internal knowledge base
Cloze
KronoDesk
8.2

Multi-Channel Help

Cloze
KronoDesk
8.4
Customer portal
Cloze
KronoDesk
8.2
IVR
Cloze
KronoDesk
8.2
Social integration
Cloze
KronoDesk
8.2
Email support
Cloze
KronoDesk
9.1
Help Desk CRM integration
Cloze
KronoDesk
8.2

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

KronoDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

Cloze

No answers on this topic

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Screenshots

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloze Editions & Modules

Additional Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Rating Summary

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