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Top Rated
14 Ratings

CoConstruct

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Top Rated
14 Ratings
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Score 9.1 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

CoConstruct

CoConstruct allows users to work with ease regarding project estimates, specifications, selections, bids, change orders, budgets, etc. with no double entry. A subscription includes the fully integrated financial system for streamlining scheduling, communication, client and subcontractor portals, files, photos, to-dos, time clock, job log, warranty, and more. The construction industry requires detailed attention to both the office and job-site. Users can easily schedule, organize and maintain information throughout the construction process. Subcontractors may require some training or orientation if they are not familiar with the software.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

If you're looking for something simple and easy to use for a few thousand people, SNOW is it. Simple top to bottom filling out of forms can be trained to almost anyone within a few days. The autocomplete feature for most fields is an excellent time-saver. The only issue with reporting is that sometimes you're missing certain information that you may need, like tasks vs incidents.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Construction Project & Field Management

CoConstruct
8.0
ServiceNow Customer Service Management
Plan distribution & viewing
CoConstruct
8.2
ServiceNow Customer Service Management
Plan markups & sharing
CoConstruct
7.3
ServiceNow Customer Service Management
Issue tracking & punchlists
CoConstruct
8.6
ServiceNow Customer Service Management
Photo documentation
CoConstruct
9.1
ServiceNow Customer Service Management
Jobsite reports
CoConstruct
8.7
ServiceNow Customer Service Management
Document sharing
CoConstruct
7.2
ServiceNow Customer Service Management
RFI tools
CoConstruct
7.9
ServiceNow Customer Service Management
Collaboration & approvals
CoConstruct
8.6
ServiceNow Customer Service Management
As-built drawings
CoConstruct
7.0
ServiceNow Customer Service Management
Mobile app
CoConstruct
7.5
ServiceNow Customer Service Management
Submittal design and management
CoConstruct
8.2
ServiceNow Customer Service Management

Estimating

CoConstruct
7.2
ServiceNow Customer Service Management
Takeoff tools
CoConstruct
5.7
ServiceNow Customer Service Management
Job costing
CoConstruct
7.8
ServiceNow Customer Service Management
Cost databases
CoConstruct
6.4
ServiceNow Customer Service Management
Cost calculator
CoConstruct
7.6
ServiceNow Customer Service Management
Bid creation
CoConstruct
8.3
ServiceNow Customer Service Management

Incident and problem management

CoConstruct
ServiceNow Customer Service Management
9.2
Organize and prioritize service tickets
CoConstruct
ServiceNow Customer Service Management
10.0
Expert directory
CoConstruct
ServiceNow Customer Service Management
9.0
Subscription-based notifications
CoConstruct
ServiceNow Customer Service Management
9.0
ITSM collaboration and documentation
CoConstruct
ServiceNow Customer Service Management
9.0
Ticket creation and submission
CoConstruct
ServiceNow Customer Service Management
9.0
Ticket response
CoConstruct
ServiceNow Customer Service Management
9.0

Self Help Community

CoConstruct
ServiceNow Customer Service Management
9.0
External knowledge base
CoConstruct
ServiceNow Customer Service Management
9.0
Internal knowledge base
CoConstruct
ServiceNow Customer Service Management
9.0

Multi-Channel Help

CoConstruct
ServiceNow Customer Service Management
9.0
Customer portal
CoConstruct
ServiceNow Customer Service Management
9.0
IVR
CoConstruct
ServiceNow Customer Service Management
9.0
Social integration
CoConstruct
ServiceNow Customer Service Management
9.0
Email support
CoConstruct
ServiceNow Customer Service Management
9.0
Help Desk CRM integration
CoConstruct
ServiceNow Customer Service Management
9.0

Pros

CoConstruct

  • The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
  • Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Allows for clear communication between help desk and end users.
  • Provides a clean inventory option for both hardware items and software licenses.
  • Navigation is very intuitive and user friendly.
  • Many reporting features for all levels of the company.
Anonymous | TrustRadius Reviewer

Cons

CoConstruct

  • Internal Communication - CoConstruct lacks the ability to tag-team members for internal communication using @mentions or any other means. This has been crippling for us and forced us to use alternative software for communicating among our team members.
  • Pipeline Management - CoConstruct's lead-tracking system feels clunky and hard to navigate and doesn't provide a pipeline view that's easy to navigate. We have moved our Pipeline Management outside of CoConstruct to make it easier for our sales team to track leads.
  • CRM - CoConstruct doesn't offer anything for customer follow-up after projects are completed. This, in addition to the lack of an effective pipeline system, has led to our decision to use Hubspot as our CRM. Moving projects into CoConstruct for Design and back our after Production.
Alison McLennan | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Reporting could be more granular.
  • Slow loading pages more often than not.
  • Updating of categorization can take a long time to propagate.
Anonymous | TrustRadius Reviewer

Usability

CoConstruct

No score
No answers yet
No answers on this topic

ServiceNow Customer Service Management

ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Anonymous | TrustRadius Reviewer

Support Rating

CoConstruct

CoConstruct 9.8
Based on 10 answers
The support staff is brilliant; they don't operate on Australian time, so you can't just dial up support when you need it. The response times are quick, and the staff is knowledgeable. They are also well versed in most of the differences between buildings in the US and the building in Australasia. Despite their funny accents and strange use of the English language, we get by just fine!
Craig Jolly | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CoConstruct

We utilize CoConstruct because it doesn't forget the close relationship with a client. Other software performs well in project management, but so often they epitomize the adversarial relationship in construction between the contractor and the client. CoConstruct tries to put all the players on the same team. However, remember that CoConstruct may not be the right fit if you are a large enterprise and are looking to connect multiple pieces of software together.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

No answers on this topic

Return on Investment

CoConstruct

  • CoConstruct has reduced our time spent estimating.
  • CoConstruct has increased profitability by capturing communication details and preventing important items from being overlooked.
  • CoConstruct has led to more referrals, as customers are pleased with the software and the way it helps them stay informed about their project.
Alison McLennan | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Ease of use between departments has been a huge success.
  • Uptime is almost perfect, it's just that the pages load a bit slower sometimes.
  • Any kind of outage has been handled very promptly.
Anonymous | TrustRadius Reviewer

Screenshots

ServiceNow Customer Service Management

Pricing Details

CoConstruct

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Customer Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CoConstruct
9.2
ServiceNow Customer Service Management
8.0

Usability

CoConstruct
ServiceNow Customer Service Management
10.0

Support Rating

CoConstruct
9.8
ServiceNow Customer Service Management
9.0

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