COBRA Business Operations vs. ServiceNow Customer Service Management
COBRA Business Operations vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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COBRA Business Operations | N/A | COBRA Business Operations offers the COBRA suite of business management software applications, supporting electrical contractors and plumbers by providing accounting (including AP), project tracking and estimating tools, planned maintenance and service management with service invoicing, and a mobile application for tracking and logging events on the go. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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COBRA Business Operations | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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COBRA Business Operations | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
COBRA Business Operations | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
COBRA Business Operations | ServiceNow Customer Service Management | |
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Likelihood to Recommend | COBRA Business Operations Software, Inc. | ServiceNow |
Pros | COBRA Business Operations Software, Inc. No answers on this topic | ServiceNow |
Cons | COBRA Business Operations Software, Inc. No answers on this topic | ServiceNow |
Usability | COBRA Business Operations Software, Inc. No answers on this topic | ServiceNow |
Support Rating | COBRA Business Operations Software, Inc. No answers on this topic | ServiceNow |
Alternatives Considered | COBRA Business Operations Software, Inc. | ServiceNow |
Return on Investment | COBRA Business Operations Software, Inc. No answers on this topic | ServiceNow |
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