What users are saying about
15 Ratings
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Score 8.9 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
MCA Suite
6.0
Customer data management / contact management
Contactually, by Compass
9.8
MCA Suite
6.0
Workflow management
Contactually, by Compass
9.5
MCA Suite
Territory management
Contactually, by Compass
8.9
MCA Suite
Opportunity management
Contactually, by Compass
9.4
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
MCA Suite
Contract management
Contactually, by Compass
6.0
MCA Suite
Quote & order management
Contactually, by Compass
6.0
MCA Suite
Interaction tracking
Contactually, by Compass
9.8
MCA Suite
Channel / partner relationship management
Contactually, by Compass
9.8
MCA Suite

Customer Service & Support

Contactually, by Compass
9.1
MCA Suite
Case management
Contactually, by Compass
9.7
MCA Suite
Call center management
Contactually, by Compass
8.0
MCA Suite
Help desk management
Contactually, by Compass
9.7
MCA Suite

Marketing Automation

Contactually, by Compass
9.7
MCA Suite
Lead management
Contactually, by Compass
9.8
MCA Suite
Email marketing
Contactually, by Compass
9.5
MCA Suite

CRM Project Management

Contactually, by Compass
6.3
MCA Suite
4.0
Task management
Contactually, by Compass
7.0
MCA Suite
Billing and invoicing management
Contactually, by Compass
5.0
MCA Suite
Reporting
Contactually, by Compass
7.0
MCA Suite
4.0

CRM Reporting & Analytics

Contactually, by Compass
7.0
MCA Suite
1.0
Forecasting
Contactually, by Compass
7.0
MCA Suite
Pipeline visualization
Contactually, by Compass
7.0
MCA Suite
Customizable reports
Contactually, by Compass
7.0
MCA Suite
1.0

Customization

Contactually, by Compass
7.0
MCA Suite
Custom fields
Contactually, by Compass
7.0
MCA Suite
Custom objects
Contactually, by Compass
7.0
MCA Suite
Scripting environment
Contactually, by Compass
7.0
MCA Suite
API for custom integration
Contactually, by Compass
7.0
MCA Suite

Security

Contactually, by Compass
7.5
MCA Suite
8.0
Single sign-on capability
Contactually, by Compass
9.0
MCA Suite
Role-based user permissions
Contactually, by Compass
6.0
MCA Suite
8.0

Social CRM

Contactually, by Compass
8.4
MCA Suite
Social data
Contactually, by Compass
9.8
MCA Suite
Social engagement
Contactually, by Compass
7.0
MCA Suite

Integrations with 3rd-party Software

Contactually, by Compass
9.8
MCA Suite
Marketing automation
Contactually, by Compass
9.8
MCA Suite

Platform

Contactually, by Compass
9.4
MCA Suite
Mobile access
Contactually, by Compass
9.4
MCA Suite

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
MCA Suite
6.0

Likelihood to Renew

Contactually, by Compass
1.0
MCA Suite

Usability

Contactually, by Compass
7.0
MCA Suite

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