What users are saying about
44 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

ContactWorld for Salesforce

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
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Feature Rating Comparison

Contact Center Software

ContactWorld for Salesforce
9.2
Agent dashboard
ContactWorld for Salesforce
10.0
Validate callers
ContactWorld for Salesforce
10.0
Outbound response
ContactWorld for Salesforce
10.0
Call forwarding
ContactWorld for Salesforce
9.0
Click-to-call (CTC)
ContactWorld for Salesforce
9.0
Warm transfer
ContactWorld for Salesforce
10.0
Predictive dialing
ContactWorld for Salesforce
9.0
Interactive voice response
ContactWorld for Salesforce
9.0
REST APIs
ContactWorld for Salesforce
6.0
Call scripts
ContactWorld for Salesforce
8.0
Call tracking
ContactWorld for Salesforce
10.0
Multichannel integration
ContactWorld for Salesforce
10.0
CRM software integration
ContactWorld for Salesforce
10.0

Workforce Optimization (WFO)

ContactWorld for Salesforce
10.0
Inbound call routing
ContactWorld for Salesforce
10.0
Omnichannel inbound routing
ContactWorld for Salesforce
10.0
Recording
ContactWorld for Salesforce
10.0
Quality management
ContactWorld for Salesforce
10.0
Call analytics
ContactWorld for Salesforce
10.0
Historical reporting
ContactWorld for Salesforce
10.0
Live reporting
ContactWorld for Salesforce
10.0
Customer surveys
ContactWorld for Salesforce
10.0
Customer interaction analytics
ContactWorld for Salesforce
10.0

Pros

ContactWorld for Salesforce

  • Simple
  • efficient
  • easy to use
  • quick
  • time saver
Richard Kersten profile photo

Cons

ContactWorld for Salesforce

  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
No photo available

Alternatives Considered

ContactWorld for Salesforce

Very similar. Both great products
Richard Kersten profile photo

Return on Investment

ContactWorld for Salesforce

  • ContactWorld hasn't made a huge difference in our ROI, but it has sparked the interest of our sales reps to do more for each client they come in contact with.
No photo available

Pricing Details

ContactWorld for Salesforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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