What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Gatekeeper ranks higher in 2 feature sets: Contract Collaboration, Contract Monitoring
Contract Collaboration
7.1
ContractWorks
71%
10.0
Gatekeeper
100%
Gatekeeper ranks higher in 4/4 features
Gatekeeper ranks higher in 4/4 features
Contract sharing
7.1
71%
4 Ratings
10.0
100%
1 Rating
Contract editing
N/A
0 Ratings
10.0
100%
1 Rating
Approval process
N/A
0 Ratings
10.0
100%
1 Rating
Interdepartmental workflows
N/A
0 Ratings
10.0
100%
1 Rating
Contract Monitoring
8.3
ContractWorks
83%
10.0
Gatekeeper
100%
Gatekeeper ranks higher in 6/6 features
Gatekeeper ranks higher in 6/6 features
Contract database
9.2
92%
6 Ratings
10.0
100%
1 Rating
Legacy contracts
8.7
87%
3 Ratings
10.0
100%
1 Rating
Contract search
8.7
87%
6 Ratings
10.0
100%
1 Rating
Contract milestone reminders & alerts
8.8
88%
6 Ratings
10.0
100%
1 Rating
Custom contract reports
7.2
72%
5 Ratings
10.0
100%
1 Rating
Tracking contract status
7.1
71%
5 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Gatekeeper is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.2
ContractWorks
92%
6 Ratings
10.0
Gatekeeper
100%
1 Rating
Likelihood to Renew
9.1
ContractWorks
91%
1 Rating
Gatekeeper
N/A
0 Ratings
Usability
9.1
ContractWorks
91%
6 Ratings
10.0
Gatekeeper
100%
1 Rating
Availability
9.1
ContractWorks
91%
1 Rating
Gatekeeper
N/A
0 Ratings
Performance
9.1
ContractWorks
91%
1 Rating
Gatekeeper
N/A
0 Ratings
Support Rating
9.2
ContractWorks
92%
6 Ratings
10.0
Gatekeeper
100%
1 Rating
Product Scalability
9.1
ContractWorks
91%
1 Rating
Gatekeeper
N/A
0 Ratings
Likelihood to Recommend
ContractWorks
[A] user-friendly platform that allows multiple users to store and organize documents across various departments within the company for easy access. [A] tagging feature is a helpful tool in sending reminders for upcoming renewals, etc.

Verified User
Professional in Legal
Retail Company, 5001-10,000 employeesGatekeeper
One of the things I appreciate about Gatekeeper, is that all of the documents are housed in one place. I no longer have to chase department people down for contracts. Having all the terms of the contracts entered into the system helps with keeping track of each of the contracts, and having the ability to monitor them in one place. Coming from a place where there was no system in place, it was a given that auto-renewals would happen regularly. Our Accounting Dept. has also benefited greatly using Gatekeeper. Before, they would have to rely on other departments to get the contracts and terms, which would create a backlog for them, especially if they didn't get it in time before the invoices from the vendors started to come in. Gatekeeper isn't a tool that is specific to one team/department, Gatekeeper can assist everyone that needs to access contract terms/information
Paralegal
Hakkasan GroupEntertainment, 51-200 employees
Pros
ContractWorks
- Managing renewals[.]
- Managing timed fee increases[.]
- Easy storing and retrieval of contracts[.]
- Manage roles to determine who sees what. Very granular.
- [The] signature process is quite powerful, and because it's integrated comes with management.

Verified User
Manager in Corporate
Law Practice Company, 1001-5000 employeesGatekeeper
- Customer service/support, they're always responsive and eager to jump on calls whenever we need their support. They've never once treated us as "paid invoice" and moved on. They build relationships there at Gatekeeper.
- They're innovative, improving on their product, when it is already a fantastic resource tool.
- They have the ability to customize features to fit your needs, that was one feature important to us.
Paralegal
Hakkasan GroupEntertainment, 51-200 employees
Cons
ContractWorks
- Allowing changes to documents midway through approvals/signatures.
- More sophisticated interface for searching in document text would be nice.
- Some ability to restart agreements that have been declined by intermediate approvers would be nice also.

Verified User
Professional in Legal
Hospital & Health Care Company, 1001-5000 employeesGatekeeper
- This might be more of a personal thing to me, rather than an issue for anyone else, but when I'm working on a specific vendor, with multiple contracts, I have to click the back arrow to get back out to the other contracts within that vendor. It would be helpful to have a feature that you could click on to take you back to that vendor where the other contracts are kept.
Paralegal
Hakkasan GroupEntertainment, 51-200 employees
Pricing Details
ContractWorks
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 Unlimited users, 2500 documents, 5 e-sign licenses
ContractWorks Editions & Modules
Edition
Standard | $600/month1 |
---|---|
Professional | $800/month2 |
Enterprise | $1000/month3 |
- Unlimited users, 2500 documents, 5 e-sign licenses
- Unlimited users, 10,000 documents, 10 e-sign licenses
- Unlimited users, unlimited documents, 20 e-sign licenses
Additional Pricing Details
ContractWorks offers low, transparent pricing plans to meet the needs and budget of any business.Gatekeeper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
20%
Starting Price
$775 <150 Contracts/Vendors
Gatekeeper Editions & Modules
Edition
Starter | $7751 |
---|---|
Pro | $1,8552 |
Enterprise | $3,3253 |
Enterprise Custom | POA4 |
- <150 Contracts/Vendors
- <500 Contracts/Vendors
- <1,000 Contracts/Vendors
- >1,000 Contracts/Vendors
Additional Pricing Details
Pricing is for the core product. Additional modules are available and are priced separately.Likelihood to Renew
ContractWorks
ContractWorks 9.1
Based on 1 answer
Current Supply Chain users find great value in ContractWorks. We've been able to demonstrate a better, faster, efficient, cost effective way to solve document and data requirements. ContractWorks is gaining greater interest and acceptance across the Enterprise.

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesGatekeeper
No score
No answers yet
No answers on this topic
Usability
ContractWorks
ContractWorks 9.1
Based on 6 answers
If you can browse [folder-based] software, then you are good to go from the start. [On] more than one occasion I have offered a tour to new users, just to be told: "thank you, I got it this is easy to use". [The search] feature works exactly as expected, [making] your life so much easier.

Verified User
Manager in Corporate
Law Practice Company, 1001-5000 employeesGatekeeper
Gatekeeper 10.0
Based on 1 answer
No answer on this topic is available.
Reliability and Availability
ContractWorks
ContractWorks 9.1
Based on 1 answer
I've never heard that we've had an outage or error and I 'm in ContractWorks days, evenings and weekends.

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesGatekeeper
No score
No answers yet
No answers on this topic
Performance
ContractWorks
ContractWorks 9.1
Based on 1 answer
We haven't integrated ContractWorks with other systems. Otherwise, reasonably sized documents load fairly quickly and reports extract quickly. I work remotely sometimes it takes an extra minute

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesGatekeeper
No score
No answers yet
No answers on this topic
Support Rating
ContractWorks
ContractWorks 9.2
Based on 6 answers
My questions are answered just about immediately, and this is true for all members of my team who have reached out for support. Furthermore, when we have asked about features that do not yet exist, we received detailed commentary from the company and its developers letting us know whether we could realistically expect any of those features to come to be. I am beyond satisfied with support.

Verified User
Professional in Legal
Hospital & Health Care Company, 1001-5000 employeesGatekeeper
Gatekeeper 10.0
Based on 1 answer
Whenever I've reached out to Gatekeepers customer service and/or support team, they've always been prompt in getting back to me, whether it's via an email, text or setting up a zoom call, Gatekeeper's support is impeccable.
Paralegal
Hakkasan GroupEntertainment, 51-200 employees
Alternatives Considered
ContractWorks
ContractWorks is the sole software that I have used. Prior to this, I used a spreadsheet and Outlook notifications to manage contract milestones.
Facilities and Contracts Advisor
Summerset Management Group LtdFacilities Services, 201-500 employees
Gatekeeper
No answers on this topic
Scalability
ContractWorks
ContractWorks 9.1
Based on 1 answer
Tasked with finding a cost conscious Contract Management platform, we knew change and acceptance across the Enterprise would come slow. Using ContractWorks means not overspending in initial months with fewer users. As our core group becomes more proficient and we demonstrate/prove ease of use to other departments with scale up use and cost together

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesGatekeeper
No score
No answers yet
No answers on this topic
Return on Investment
ContractWorks
- It has opened up a lot of time that contract managers/administrators wasted.
- Added efficiencies and the ability to manage contracts remotely.
Facilities and Contracts Advisor
Summerset Management Group LtdFacilities Services, 201-500 employees
Gatekeeper
- Since using Gatekeeper we have a better understanding of what contracts we have, and with the customized Workflow they created for us, the contracts flow through the Pipeline based on our DOA. It's a smooth process from the start of redlining and finalizing to finishing it up with Gatekeepers digital e-signature feature.
- Contracts are not flying all over the place with no structure.
Paralegal
Hakkasan GroupEntertainment, 51-200 employees