What users are saying about
2 Ratings
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Score 8 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
LexisNexis InterAction
5.1
Customer data management / contact management
ConvergeHub
9.0
LexisNexis InterAction
8.0
Workflow management
ConvergeHub
9.0
LexisNexis InterAction
3.0
Territory management
ConvergeHub
8.0
LexisNexis InterAction
3.0
Opportunity management
ConvergeHub
9.0
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
LexisNexis InterAction
8.0
Contract management
ConvergeHub
8.0
LexisNexis InterAction
Quote & order management
ConvergeHub
9.0
LexisNexis InterAction
Interaction tracking
ConvergeHub
8.0
LexisNexis InterAction
3.0
Channel / partner relationship management
ConvergeHub
8.0
LexisNexis InterAction
6.0

Customer Service & Support

ConvergeHub
7.0
LexisNexis InterAction
8.7
Case management
ConvergeHub
7.0
LexisNexis InterAction
8.0
Call center management
ConvergeHub
LexisNexis InterAction
9.0
Help desk management
ConvergeHub
LexisNexis InterAction
9.0

Marketing Automation

ConvergeHub
9.0
LexisNexis InterAction
8.0
Lead management
ConvergeHub
9.0
LexisNexis InterAction
7.0
Email marketing
ConvergeHub
9.0
LexisNexis InterAction
9.0

CRM Project Management

ConvergeHub
9.0
LexisNexis InterAction
4.7
Task management
ConvergeHub
9.0
LexisNexis InterAction
5.0
Billing and invoicing management
ConvergeHub
9.0
LexisNexis InterAction
4.0
Reporting
ConvergeHub
9.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

ConvergeHub
8.0
LexisNexis InterAction
4.3
Pipeline visualization
ConvergeHub
8.0
LexisNexis InterAction
4.0
Customizable reports
ConvergeHub
8.0
LexisNexis InterAction
5.0
Forecasting
ConvergeHub
LexisNexis InterAction
4.0

Customization

ConvergeHub
7.5
LexisNexis InterAction
4.3
Custom fields
ConvergeHub
8.0
LexisNexis InterAction
4.0
API for custom integration
ConvergeHub
7.0
LexisNexis InterAction
5.0
Custom objects
ConvergeHub
LexisNexis InterAction
4.0
Scripting environment
ConvergeHub
LexisNexis InterAction
4.0

Platform

ConvergeHub
9.0
LexisNexis InterAction
5.0
Mobile access
ConvergeHub
9.0
LexisNexis InterAction
5.0

Security

ConvergeHub
9.0
LexisNexis InterAction
8.0
Role-based user permissions
ConvergeHub
9.0
LexisNexis InterAction
8.0
Single sign-on capability
ConvergeHub
LexisNexis InterAction
8.0

Social CRM

ConvergeHub
LexisNexis InterAction
4.5
Social data
ConvergeHub
LexisNexis InterAction
4.0
Social engagement
ConvergeHub
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

ConvergeHub
LexisNexis InterAction
5.0
Marketing automation
ConvergeHub
LexisNexis InterAction
5.0
Compensation management
ConvergeHub
LexisNexis InterAction
5.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
LexisNexis InterAction
6.0

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