ConvergeHub vs LexisNexis InterAction

Likelihood to Recommend

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

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Feature Rating Comparison

ConvergeHub

LexisNexis InterAction

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ConvergeHub

LexisNexis InterAction

Case management

Call center management

Help desk management

ConvergeHub

LexisNexis InterAction

Lead management

Email marketing

ConvergeHub

LexisNexis InterAction

Task management

Billing and invoicing management

Reporting

ConvergeHub

LexisNexis InterAction

Pipeline visualization

Customizable reports

Forecasting

ConvergeHub

LexisNexis InterAction

Custom fields

API for custom integration

Custom objects

Scripting environment

ConvergeHub

LexisNexis InterAction

Mobile access

ConvergeHub

LexisNexis InterAction

Role-based user permissions

Single sign-on capability

ConvergeHub

LexisNexis InterAction

Social data

Social engagement

ConvergeHub

LexisNexis InterAction

Marketing automation

Compensation management

Pros

The dashboards are really good and feature laden.
The UI is really intuitive as well as user friendly.
Automation of simple tasks as well as the marketing process is really easy.
Above all the pricing takes the cake here.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Collects contact information from incoming employees
Synchronizes with Outlook contacts
Separate interface for marketing and casual users

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

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Cons

Customer support isn't that great, takes a lot of time to respond.
Notifications are not on time, i.e. they are delayed and not real time.
Lack of integration with other applications.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 1 answers on this topic

The Windows app for marketing could be more wizard driven and simpler
Technical support documentation is lacking in up to date information

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

View all 1 answers on this topic

Alternatives Considered

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 1 answers on this topic

No answers on this topic

Return on Investment

It helps increase the overall productivity by automating daily routine tasks.
Sales & marketing process becomes easier and more productive.
Workflow management is easier.
Overall productivity increases many-fold.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 1 answers on this topic

I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

ConvergeHub Editions & Modules

Edition

Lite	$9¹
Professional	$29¹
Premium	$59¹

per user - per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

LexisNexis InterAction Editions & Modules

—

Additional Pricing Details

—

Rating Summary

ConvergeHub

LexisNexis InterAction

Likelihood to Recommend

ConvergeHub

LexisNexis InterAction

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Pipeline visualization

Customizable reports

Forecasting

Custom fields

API for custom integration

Custom objects

Scripting environment

Mobile access

Role-based user permissions

Single sign-on capability

Social data

Social engagement

Marketing automation

Compensation management

Pros

ConvergeHub

LexisNexis InterAction

Cons

ConvergeHub

LexisNexis InterAction

Alternatives Considered

ConvergeHub

LexisNexis InterAction

Return on Investment

ConvergeHub

LexisNexis InterAction

Screenshots

ConvergeHub

LexisNexis InterAction

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ConvergeHub Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison