What users are saying about
2 Ratings
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Score 8 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform, Security
  • LexisNexis InterAction ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

8.3

ConvergeHub

83%
5.1

LexisNexis InterAction

51%
ConvergeHub ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.0
80%
1 Rating

Workflow management

9.0
90%
1 Rating
3.0
30%
1 Rating

Territory management

8.0
80%
1 Rating
3.0
30%
1 Rating

Opportunity management

9.0
90%
1 Rating
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.0
80%
1 Rating

Contract management

8.0
80%
1 Rating
N/A
0 Ratings

Quote & order management

9.0
90%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
3.0
30%
1 Rating

Channel / partner relationship management

8.0
80%
1 Rating
6.0
60%
1 Rating

Customer Service & Support

7.0

ConvergeHub

70%
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
8.0
80%
1 Rating

Call center management

N/A
0 Ratings
9.0
90%
1 Rating

Help desk management

N/A
0 Ratings
9.0
90%
1 Rating

Marketing Automation

9.0

ConvergeHub

90%
8.0

LexisNexis InterAction

80%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
7.0
70%
1 Rating

Email marketing

9.0
90%
1 Rating
9.0
90%
1 Rating

CRM Project Management

9.0

ConvergeHub

90%
4.7

LexisNexis InterAction

47%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
5.0
50%
1 Rating

Billing and invoicing management

9.0
90%
1 Rating
4.0
40%
1 Rating

Reporting

9.0
90%
1 Rating
5.0
50%
1 Rating

CRM Reporting & Analytics

8.0

ConvergeHub

80%
4.3

LexisNexis InterAction

43%
ConvergeHub ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
4.0
40%
1 Rating

Customizable reports

8.0
80%
1 Rating
5.0
50%
1 Rating

Forecasting

N/A
0 Ratings
4.0
40%
1 Rating

Customization

7.5

ConvergeHub

75%
4.3

LexisNexis InterAction

43%
ConvergeHub ranks higher in 2/4 features

Custom fields

8.0
80%
1 Rating
4.0
40%
1 Rating

API for custom integration

7.0
70%
1 Rating
5.0
50%
1 Rating

Custom objects

N/A
0 Ratings
4.0
40%
1 Rating

Scripting environment

N/A
0 Ratings
4.0
40%
1 Rating

Platform

9.0

ConvergeHub

90%
5.0

LexisNexis InterAction

50%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
5.0
50%
1 Rating

Security

9.0

ConvergeHub

90%
8.0

LexisNexis InterAction

80%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
1 Rating

Single sign-on capability

N/A
0 Ratings
8.0
80%
1 Rating

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
4.5

LexisNexis InterAction

45%
LexisNexis InterAction ranks higher in 2/2 features

Social data

N/A
0 Ratings
4.0
40%
1 Rating

Social engagement

N/A
0 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
5.0

LexisNexis InterAction

50%
LexisNexis InterAction ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
5.0
50%
1 Rating

Compensation management

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
6.0

LexisNexis InterAction

60%
1 Rating

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Screenshots

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