What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Soffront CRM
7.7
Customer data management / contact management
ConvergeHub
9.0
Soffront CRM
8.2
Workflow management
ConvergeHub
9.0
Soffront CRM
7.3
Territory management
ConvergeHub
8.0
Soffront CRM
7.3
Opportunity management
ConvergeHub
9.0
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Soffront CRM
Contract management
ConvergeHub
8.0
Soffront CRM
Quote & order management
ConvergeHub
9.0
Soffront CRM
Interaction tracking
ConvergeHub
8.0
Soffront CRM
Channel / partner relationship management
ConvergeHub
8.0
Soffront CRM
8.2

Customer Service & Support

ConvergeHub
7.0
Soffront CRM
7.3
Case management
ConvergeHub
7.0
Soffront CRM
7.3
Help desk management
ConvergeHub
Soffront CRM
7.3

Marketing Automation

ConvergeHub
9.0
Soffront CRM
8.6
Lead management
ConvergeHub
9.0
Soffront CRM
8.2
Email marketing
ConvergeHub
9.0
Soffront CRM
9.1

CRM Project Management

ConvergeHub
9.0
Soffront CRM
7.7
Task management
ConvergeHub
9.0
Soffront CRM
8.2
Billing and invoicing management
ConvergeHub
9.0
Soffront CRM
Reporting
ConvergeHub
9.0
Soffront CRM
7.3

CRM Reporting & Analytics

ConvergeHub
8.0
Soffront CRM
8.2
Pipeline visualization
ConvergeHub
8.0
Soffront CRM
8.2
Customizable reports
ConvergeHub
8.0
Soffront CRM
9.1
Forecasting
ConvergeHub
Soffront CRM
7.3

Customization

ConvergeHub
7.5
Soffront CRM
9.1
Custom fields
ConvergeHub
8.0
Soffront CRM
9.1
API for custom integration
ConvergeHub
7.0
Soffront CRM

Platform

ConvergeHub
9.0
Soffront CRM
5.5
Mobile access
ConvergeHub
9.0
Soffront CRM
5.5

Security

ConvergeHub
9.0
Soffront CRM
7.3
Role-based user permissions
ConvergeHub
9.0
Soffront CRM
8.2
Single sign-on capability
ConvergeHub
Soffront CRM
6.4

Social CRM

ConvergeHub
Soffront CRM
5.9
Social data
ConvergeHub
Soffront CRM
6.4
Social engagement
ConvergeHub
Soffront CRM
5.5

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Soffront CRM
7.3

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