TrustRadius

ConvergePoint Case Management Software vs. Verint Case Management Professional

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConvergePoint Case Management Software
Score 0.0 out of 10
N/A
Houston-based ConvergePoint offers Case Management Software, for SharePoint.N/A
Verint Case Management Professional
Score 8.0 out of 10
N/A
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…N/A
Pricing
ConvergePoint Case Management SoftwareVerint Case Management Professional
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConvergePoint Case Management SoftwareVerint Case Management Professional
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
ConvergePoint Case Management SoftwareVerint Case Management Professional
Small Businesses
Kissflow
Kissflow
Score 6.4 out of 10
Kissflow
Kissflow
Score 6.4 out of 10
Medium-sized Companies
Appian
Appian
Score 8.8 out of 10
Appian
Appian
Score 8.8 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConvergePoint Case Management SoftwareVerint Case Management Professional
Likelihood to Recommend
-
(0 ratings)
9.1
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ConvergePoint Case Management SoftwareVerint Case Management Professional
Likelihood to Recommend
ConvergePoint
No answers on this topic
Verint
So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.
CH
Chris Hobden
Systems Analyst
Read full review
Likelihood to Renew
ConvergePoint
No answers on this topic
Verint
Amazing product with unlimited uses
CH
Chris Hobden
Systems Analyst
Read full review
Support Rating
ConvergePoint
No answers on this topic
Verint
Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.
CH
Chris Hobden
Systems Analyst
Read full review
Alternatives Considered
ConvergePoint
No answers on this topic
Verint
So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.
CH
Chris Hobden
Systems Analyst
Read full review
Return on Investment
ConvergePoint
No answers on this topic
Verint
  • We have been able to use the platform to handle non contact centre workflows.
CH
Chris Hobden
Systems Analyst
Read full review
ScreenShots

Verint Case Management Professional Screenshots

Screenshot of Case Management Professional: Customer PortalScreenshot of Case Management Professional: Reporting an IssueScreenshot of Case Management Professional: Employee DesktopScreenshot of Case Management Professional: Submit an Issue