CSG Xponent vs. Five9
CSG Xponent vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CSG Xponent | N/A | CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
CSG Xponent | Five9 | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
CSG Xponent | Five9 | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
CSG Xponent | Five9 | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
CSG Xponent | Five9 | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CSG Xponent | Five9 | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.4 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
CSG Xponent | Five9 | |
---|---|---|
Likelihood to Recommend | CSG No answers on this topic | Five9 |
Pros | CSG No answers on this topic | Five9 |
Cons | CSG No answers on this topic | Five9 |
Support Rating | CSG No answers on this topic | Five9 |
Alternatives Considered | CSG No answers on this topic | Five9 |
Return on Investment | CSG No answers on this topic | Five9 |
ScreenShots | CSG Xponent Screenshots | Five9 Screenshots |