Likelihood to Recommend Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.
Read full review Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Read full review Pros It accepts a wire transfer from virtually all nations outside the U.S. The customer service support is helpful. Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly. Read full review They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately. The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks. They also connect to PayPal making it easy to add them to any website as a payment method. Read full review Cons Delay time could be shortened between the actual time of payment and the confirmation of payment. It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money. Refund information by way of Flywire is a little vague. Read full review fees- competitive, but budget for them price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult implementation- significant time and expertise required to get everything up and running smoothly Read full review Alternatives Considered Flywire is relatively simple to use with much quicker response time when it comes to customer support.
Read full review Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Read full review Return on Investment Cannot think of any negative impact A good number of students are using Flywire to pay for their classes, so it is growing in popularity It reduces the amount of foot traffic at the cashier / payment office when it comes to issues involving payment of classes. Read full review It has streamlined credit card processing for the whole organization Provides all the info we need to locate specific transactions and address issues accordingly Read full review ScreenShots