What users are saying about
17 Ratings
4 Ratings
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Score 7.1 out of 100
17 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
Front
6.9
Task Management
Deltek WorkBook
8.1
Front
7.0
Resource Management
Deltek WorkBook
9.0
Front
Gantt Charts
Deltek WorkBook
9.0
Front
5.0
Scheduling
Deltek WorkBook
9.0
Front
6.0
Workflow Automation
Deltek WorkBook
6.1
Front
9.0
Team Collaboration
Deltek WorkBook
6.1
Front
Support for Agile Methodology
Deltek WorkBook
10.0
Front
Support for Waterfall Methodology
Deltek WorkBook
10.0
Front
Document Management
Deltek WorkBook
6.1
Front
Email integration
Deltek WorkBook
6.1
Front
Mobile Access
Deltek WorkBook
4.1
Front
8.5
Timesheet Tracking
Deltek WorkBook
7.1
Front
Change request and Case Management
Deltek WorkBook
10.0
Front
Budget and Expense Management
Deltek WorkBook
8.0
Front
Search
Deltek WorkBook
Front
8.0
Visual planning tools
Deltek WorkBook
Front
5.0

Professional Services Automation

Deltek WorkBook
6.1
Front
Quotes/estimates
Deltek WorkBook
5.2
Front
Invoicing
Deltek WorkBook
6.1
Front
Project & financial reporting
Deltek WorkBook
6.1
Front
Integration with accounting software
Deltek WorkBook
7.1
Front

Communication

Deltek WorkBook
Front
7.7
Chat
Deltek WorkBook
Front
8.0
Notifications
Deltek WorkBook
Front
7.2
Discussions
Deltek WorkBook
Front
6.0
Integrates with Gmail and Google Hangouts
Deltek WorkBook
Front
8.7
Integrates with Outlook
Deltek WorkBook
Front
8.7

File Sharing & Management

Deltek WorkBook
Front
8.9
Video files
Deltek WorkBook
Front
8.8
Audio files
Deltek WorkBook
Front
9.1
Access control
Deltek WorkBook
Front
9.1
Integrates with Google Drive
Deltek WorkBook
Front
7.9
Device sync
Deltek WorkBook
Front
9.5

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Front

  • Assigning emails across a number of users.
  • Rules that allow for emails to be filtered and assigned automatically.
  • Shows the flow of a conversation well, with comments and tags in the timeline.
Tom Davies | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Front

  • Commenting doesn't translate across all threads, meaning you end up with two threads in your inbox that contain the same information, but only one has commented - very confusing.
  • When copying text from other sources and pasting into email draft, it looks uniform in the draft, but when received, the formatting is different.
  • Emails sent sent, archived, and deleted natively in Gmail do not always sync with Front inbox.
Anonymous | TrustRadius Reviewer

Usability

Deltek WorkBook

No score
No answers yet
No answers on this topic

Front

Front 9.0
Based on 1 answer
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
Anonymous | TrustRadius Reviewer

Support Rating

Deltek WorkBook

No score
No answers yet
No answers on this topic

Front

Front 8.8
Based on 4 answers
I really like Front and I would hate to go back to just using Gmail or another basic mail platform. Haven't had much of a need for support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Front

Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
Anonymous | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Front

  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Deltek WorkBook Editions & Modules

Additional Pricing Details
BASIC PLAN INCLUDES TIME SHEET INCLUDES IPHONE & ANDROID APP Log your time on any job you have access to and get a reminder if you forget to submit hours. You can log your time on any job; billable, non-billable, customer jobs, and internal jobs. WorkBook also keeps track of absence entries and holiday requests. CUSTOMERS & PROJECTS Add as many customers, contacts, and projects/jobs as you like. Jobs are connected to clients and each job can be set to be billable, non-billable, internal, or a client job. COLLABORATION Collaborate with your colleagues and clients and keep track of comments, news, events, and notifications. Receive notifications whenever you need to approve anything, or a warning if something is about to go wrong. FILE SHARING Save all of your files in WorkBook and benefit from having them being kept secure in one, central location. Whenever a new customer or job is added, WorkBook will automatically create a folder structure (decided by you), allowing you to upload all of your documents and briefings to WorkBook. WorkBook will connect directly to your local file server or online storage, which means that you can save your files locally and have them be shown in WorkBook. Moreover, we have options to integrate with Google Drive or Dropbox.

Front

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Front Editions & Modules

Edition
Starter$91
Enterprise$791
Plus$241
Prime$491
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
Front
8.5

Usability

Deltek WorkBook
Front
9.0

Support Rating

Deltek WorkBook
Front
8.8

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