Descartes Logistics Technology Platform vs. Manhattan Active® Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Descartes Logistics Technology Platform
Score 6.5 out of 10
N/A
The Logistics Technology Platform is a supply chain management offering from Descartes Systems Group headquartered in Ontario.N/A
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Pricing
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Editions & Modules
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Offerings
Pricing Offerings
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Top Pros

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Best Alternatives
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Small Businesses

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Simplify360
Score 7.8 out of 10
Medium-sized Companies

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Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises

No answers on this topic

Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Likelihood to Recommend
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Descartes Logistics Technology PlatformManhattan Active® Customer Engagement
Likelihood to Recommend
Descartes Systems Group
Descartes Logistics Technology Platform has a control tower view which we have used a lot. It permits us to check on [the] real-time status of every truck, also has the features and option to communicate with the trucks' ELD, which gives us the most liable information about his current location and status.
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Manhattan Associates
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Pros
Descartes Systems Group
  • An easy and free of hassle mobile application
  • Precise location of a truck in a map view
  • Identify possible delays to stops
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Manhattan Associates
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Cons
Descartes Systems Group
  • Intelligence, it gets stuck in some areas of the country
  • Integration with [other] apps, we would appreciate a collaboration with [other] tracking apps that can share the same information if they are being installed [on] the same device
  • A better and clean dashboard, its face needs a renewal, a fresh look, adapted to the current trends
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Manhattan Associates
  • User Interface.
  • Data Security.
  • API's
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Alternatives Considered
Descartes Systems Group
It is a powered tool that can be used by any of the current logistics (and why not?, non-logistics companies), that need a reliable, accurate, and well-based amount of information of the fleet, with ease. Using the [latest] technologies, integrating a wide view of transportation, inventory, [and] custom status on a single but not simple platform.
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Manhattan Associates
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Return on Investment
Descartes Systems Group
  • Positive, we can do our things faster than ever with using the information shown in the platform, avoiding unnecessary calls and interactions
  • Increasing the liability of the gathered information about trucks' actual/real location
  • A solution to improving our overall shipment visibility
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Manhattan Associates
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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