DeskXpand vs. ServiceNow Customer Service Management
DeskXpand vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
DeskXpand | ServiceNow Customer Service Management | |
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Likelihood to Recommend | DeskXpand No answers on this topic | ServiceNow |
Pros | DeskXpand No answers on this topic | ServiceNow |
Cons | DeskXpand No answers on this topic | ServiceNow |
Usability | DeskXpand No answers on this topic | ServiceNow |
Support Rating | DeskXpand No answers on this topic | ServiceNow |
Alternatives Considered | DeskXpand No answers on this topic | ServiceNow |
Return on Investment | DeskXpand No answers on this topic | ServiceNow |
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