TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Sell

    Score8.7 out of 10
    N/ADialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.N/A

    Groove (legacy product)

    Score7.7 out of 10
    N/AGroove by Clari is a legacy Sales Engagement product for organizing prospect outreach, capturing sales activity, and guiding seller workflows across email, calendar, CRM, and campaign tools. On August 14, 2023, Clari acquired Groove and integrated it as the sales-engagement layer of the Clari Revenue Platform. Following Clari’s subsequent merger into Salesloft in 2025, Groove became part of the combined Salesloft platform. Salesloft unified the companies under its brand on September 2, 2026;…N/A

    Kixie

    Score8.5 out of 10
    N/AKixie is a telephony and VoIP software solution from Kixie.N/A
    Pricing
    Dialpad SellGroove (legacy product)Kixie
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Custom Plan
    Custom Pricing
    Offerings
    Pricing Offerings
    Dialpad SellGroove (legacy product)Kixie
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    Dialpad SellGroove (legacy product)Kixie
    Considered Multiple Products
    Dialpad
    No answer on this topic
    Discontinued Products
    Chose Groove (legacy product)
    We switched to Groove from Cirrus Insight, which was extremely unreliable & buggy. We also demo'd Ebsta, but my sales team preferred the user experience Groove offered; they found it smoother & a more natural integration with Salesforce and Gmail.
    Incentivized
    Kixie
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    22 Answers
    99%
    Would buy again
    679 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    100%
    Delivers good value for the price
    446 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    22 Answers
    99%
    Happy with the feature set
    682 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    99%
    Lived up to sales and marketing promises
    400 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    16 Answers
    99%
    Implementation went as expected
    394 Answers
    No answers on this topic
    Features
    Dialpad SellGroove (legacy product)Kixie
    Preview Dialer
    Comparison of Preview Dialer features of Dialpad Sell and Groove (legacy product) and Kixie
    Feature
    Dialpad Sell
    8.0
    22 Ratings
    9% above category average
    Groove (legacy product)
    -
    Ratings
    Kixie
    -
    Ratings
    Contact preview8.021 Ratings00 Ratings00 Ratings
    Dialer-CRM integration8.018 Ratings00 Ratings00 Ratings
    Call notes & tags8.020 Ratings00 Ratings00 Ratings
    Automatic call logging8.020 Ratings00 Ratings00 Ratings
    Core Dialer
    Comparison of Core Dialer features of Dialpad Sell and Groove (legacy product) and Kixie
    Feature
    Dialpad Sell
    8.5
    22 Ratings
    10% above category average
    Groove (legacy product)
    -
    Ratings
    Kixie
    -
    Ratings
    Outbound dialing8.022 Ratings00 Ratings00 Ratings
    Inbound routing8.022 Ratings00 Ratings00 Ratings
    Custom caller ID7.121 Ratings00 Ratings00 Ratings
    Click-to-call9.020 Ratings00 Ratings00 Ratings
    Recorded voicemail drop10.019 Ratings00 Ratings00 Ratings
    Dialer contact import8.919 Ratings00 Ratings00 Ratings
    Campaign & list management8.216 Ratings00 Ratings00 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of Dialpad Sell and Groove (legacy product) and Kixie
    Feature
    Dialpad Sell
    8.0
    21 Ratings
    4% above category average
    Groove (legacy product)
    -
    Ratings
    Kixie
    -
    Ratings
    Follow-up calls8.019 Ratings00 Ratings00 Ratings
    Dialer reporting & analytics7.021 Ratings00 Ratings00 Ratings
    Dialer compliance9.018 Ratings00 Ratings00 Ratings
    Best Alternatives
    Dialpad SellGroove (legacy product)Kixie
    Small Businesses
    Orum
    Score8.8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Mixmax
    Score9.8 out of 10
    Mixmax
    Score9.8 out of 10
    Enterprises
    Revenue.io
    Score8 out of 10
    Outreach
    Score8.3 out of 10
    Groove (legacy product)
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Dialpad SellGroove (legacy product)Kixie
    Likelihood to Recommend
    8.9
    (24 ratings)
    5.0
    (706 ratings)
    8.4
    (6 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.9
    (33 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (3 ratings)
    5.4
    (542 ratings)
    7.5
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    4.5
    (145 ratings)
    -
    (0 ratings)
    In-Person Training
    -
    (0 ratings)
    4.7
    (2 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (13 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    8.9
    (6 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Dialpad SellGroove (legacy product)Kixie
    Likelihood to Recommend
    Dialpad
    Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.
    Read full review
    Discontinued Products
    • Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.
    • Groove would not be a good fit for an organization not using Salesforce.
    Incentivized
    Read full review
    Kixie
    Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
    Incentivized
    Read full review
    Pros
    Dialpad
    • Speed of the messages that are sent are excellent!
    • The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
    • The saving of information so i dont have to retype everything over again
    Read full review
    Discontinued Products
    • Groove lets us know real-time when a client has checked an email we sent them.
    • Groove helps us streamline our day-to-day events, meetings, and tasks with the help of the Calendar Booking feature.
    • Groove helps us save a lot of time on typing long letters when we explain our products to our customers with the help of their Templates feature.
    Incentivized
    Read full review
    Kixie
    • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
    • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
    • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
    Incentivized
    Read full review
    Cons
    Dialpad
    • I would like it to be a tad bit more customizable
    • I wish action list could be automatically added to notes on desktop
    • I wish you could send follow up emails automatically after call right from Dialpad
    • PhoneBurner feature for autocalling
    Incentivized
    Read full review
    Discontinued Products
    • The footprint of the person who lasts touches the information.
    • The footprint of the person who edited the information.
    • Date and time of the modification of the account owner.
    • Date and time of the modification of the last person touching the account.
    Incentivized
    Read full review
    Kixie
    • User interface, sometimes the list you are calling on the tool can glitch and not show you the info of the lead.
    • Integration with more CRMs like Agencyzoom
    • An email automation option similar to text messages.
    Incentivized
    Read full review
    Likelihood to Renew
    Dialpad
    We love using Dialpad and will continue to use it
    Read full review
    Discontinued Products
    I actually don't have any complaint regarding groove. It's just that I will give 9 since I confidently believe that there'd be updates in the future which would be more optimal not just for us users but for the business as well. The only regret I have with groove is I was not able to use it before the current company that I'm employed
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Usability
    Dialpad
    Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team
    Incentivized
    Read full review
    Discontinued Products
    Groove has been an awesome platform to use for sales pipeline management. I really enjoy how it integrates with my Salesforce, Gmail, and Google Calendar. It makes my job easier by helping me keep track of the progress of each sales contact that I have. Leads are able to reply and notify us using Groove.
    Incentivized
    Read full review
    Kixie
    Kixie provides a nice user interface. There is a bit of a learning curve to load leads but it's not difficult. It's just learning where to go and how to load lists for the reps. Once you have it figured out, it's easy to get lists loaded for reps and give them the ability to manage those leads
    Incentivized
    Read full review
    Reliability and Availability
    Dialpad
    No answers on this topic
    Discontinued Products
    Our organization has not experienced any availability issues with Groove
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Performance
    Dialpad
    No answers on this topic
    Discontinued Products
    Everything is good
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Support Rating
    Dialpad
    No answers on this topic
    Discontinued Products
    My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    In-Person Training
    Dialpad
    No answers on this topic
    Discontinued Products
    It was okay. But, just the once. I had to figure it out with help of others on my team.
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Online Training
    Dialpad
    No answers on this topic
    Discontinued Products
    Easy to use
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Implementation Rating
    Dialpad
    No answers on this topic
    Discontinued Products
    At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Alternatives Considered
    Dialpad
    I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
    Incentivized
    Read full review
    Discontinued Products
    Groove is simple. Like their competitors, they give you the ability to create templated "Flows" (sequences) of calls, emails, and LinkedIn touches. Some of them can be automated, but it's also simple to personalize outreach. Ultimately, my decision to purchase Groove over some of the competitors was based on their Salesforce integration, as well as white-glove customer service.
    Incentivized
    Read full review
    Kixie
    Good for the price and Pipedrive integration. In my opinion, less relaible than others
    Incentivized
    Read full review
    Scalability
    Dialpad
    No answers on this topic
    Discontinued Products
    Our organization was able to quickly scale Groove from a pilot group of a few users to a department-wide solution
    Incentivized
    Read full review
    Kixie
    No answers on this topic
    Return on Investment
    Dialpad
    • It has helped me to understand easily the different accents of people
    • Dialpad has helped me to analyze my past calls and help me to grow
    • It also shows the number of Csats and your team in real time which also creates a healthy competition
    Read full review
    Discontinued Products
    • Reduced several hours a week of logging time in Salesforce that either wouldn't get done or would have been done to the detriment of more value add activities.
    • Saves hours per week by delivering actionable/useful info from Salesforce into Gmail
    • Gives me valuable insight on what emails are being opened and read. This helps plan targeting.
    Incentivized
    Read full review
    Kixie
    • Kixie's dialer allows us to dial directly from our CRM
    • The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
    • The automatic log calling saves even more time instead of having to log the call manually
    Read full review
    ScreenShots

    Kixie Screenshots

    Screenshot of the Kixie revenue communications platform designed to help teams connect with customers at the perfect moment with the right message. Whether in Marketing, Sales, Customer Success, or RevOps, Kixie empowers revenue teams with AI-driven automation and communication tools to enhance engagement and streamline workflows.Screenshot of Kixie’s multi-line PowerDialer, which dials up to 10 phone numbers simultaneously, and automatically. It features AI Human Voice Detection, so users engage with real people while bypassing IVRs and voicemail boxes.Screenshot of some of Kixie's available integrations.Screenshot of Kixie's DNC list compliance is boosted with automated do-not-call regulations, eliminating manual checks and keeping agents focused on conversions.