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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Ring4

    Score10 out of 10
    Small Businesses (1-50 employees)
    Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.

    $9.99

    per month

    Pricing
    DixaRing4
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    Call Recording (add-on, business line only)
    $.05
    per recording
    Transcripts (add-on, business line only)
    $.05
    per transcribed minute
    Personal Line
    $9.99
    per line
    Business Line
    $9.99
    per line
    International Calling (available on personal + business lines)
    country dependent pricing
    Offerings
    Pricing Offerings
    DixaRing4
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptional$9.99 per phone line, per month
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integrationβ€”
    More Pricing Information
    Features
    DixaRing4
    Cloud PBX
    Comparison of Cloud PBX features of Dixa and Ring4
    Feature
    Dixa
    -
    Ratings
    Ring4
    10.0
    1 Ratings
    23% above category average
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of Dixa and Ring4
    Feature
    Dixa
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    20% above category average
    Call recording00 Ratings10.01 Ratings
    Message alerts00 Ratings10.02 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dixa and Ring4
    Feature
    Dixa
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.02 Ratings
    Mobile app for Android00 Ratings10.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Dixa and Ring4
    Feature
    Dixa
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    23% above category average
    Instant messaging00 Ratings10.02 Ratings
    Best Alternatives
    DixaRing4
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    Help Scout
    Score9.3 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaRing4
    Likelihood to Recommend
    9.3
    (4 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    DixaRing4
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
    Read full review
    Ring4
    Good for creating a new business or branching a business abroad.
    Read full review
    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
    Read full review
    Ring4
    • Manage Team Lines
    • Transcribe calls
    • International Calling
    • Call Recording
    • Free video conferencing
    Read full review
    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
    Read full review
    Ring4
    • I've sometimes seen text messages being sent in double.
    Read full review
    Usability
    Dixa
    No answers on this topic
    Ring4
    It's super easy and simple to use, and very straightforward.
    Read full review
    Support Rating
    Dixa
    No answers on this topic
    Ring4
    I had a question, and had my answer that same day.
    Read full review
    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
    Read full review
    Ring4
    Ring4 had everything we need in a business phone line in a more simple format and less expensive.
    Read full review
    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
    Read full review
    Ring4
    • Less expensive business phone
    • Can answer on the go
    • Less to manage, more simple
    Read full review
    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

    Ring4 Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotScreenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.