Dixa vs. Ring4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dixa
Score 7.8 out of 10
N/A
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
$39
per month per user
Ring4
Score 10.0 out of 10
Small Businesses (1-50 employees)
Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.
$9.99
per month
Pricing
DixaRing4
Editions & Modules
Essential
$39
per month per user
Growth
$89
per month per user
Ultimate
$139
per month per user
*Custom
Contact for quote
per month per user
Call Recording (add-on, business line only)
$.05
per recording
Transcripts (add-on, business line only)
$.05
per transcribed minute
Personal Line
$9.99
per line
Business Line
$9.99
per line
International Calling (available on personal + business lines)
country dependent pricing
Offerings
Pricing Offerings
DixaRing4
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptional$9.99 per phone line, per month
Additional DetailsAll pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration
More Pricing Information
Features
DixaRing4
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dixa
-
Ratings
Ring4
10.0
1 Ratings
20% above category average
Directory of employee names00 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dixa
-
Ratings
Ring4
10.0
2 Ratings
17% above category average
Call recording00 Ratings10.01 Ratings
Message alerts00 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dixa
-
Ratings
Ring4
10.0
2 Ratings
18% above category average
Mobile app for iOS00 Ratings10.02 Ratings
Mobile app for Android00 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dixa
-
Ratings
Ring4
10.0
2 Ratings
19% above category average
Instant messaging00 Ratings10.02 Ratings
Best Alternatives
DixaRing4
Small Businesses
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
CloudTalk
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Score 9.5 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DixaRing4
Likelihood to Recommend
9.3
(4 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
DixaRing4
Likelihood to Recommend
Dixa
Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
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Ring4
Good for creating a new business or branching a business abroad.
Read full review
Pros
Dixa
  • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
  • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
  • The chatbot feature is perfect for customers with simpler problems to be solved.
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Ring4
  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
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Cons
Dixa
  • I wish it had the option of call transcription so that you don't just have access to the recording.
  • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
  • We have also had problems integrating with social networks, we have not yet been able to integrate them.
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Ring4
  • I've sometimes seen text messages being sent in double.
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Usability
Dixa
No answers on this topic
Ring4
It's super easy and simple to use, and very straightforward.
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Support Rating
Dixa
No answers on this topic
Ring4
I had a question, and had my answer that same day.
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Alternatives Considered
Dixa
Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
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Ring4
Ring4 had everything we need in a business phone line in a more simple format and less expensive.
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Return on Investment
Dixa
  • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
  • You can be confident that you will achieve the desired results for your users thanks to the platform.
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Ring4
  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
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ScreenShots

Dixa Screenshots

Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

Ring4 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.