3 Ratings
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Score 9.2 out of 100
47 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Our experience may be unique because we opted for an Epi core team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Dokan
6.8
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1
Product catalog & listings
Dokan
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.6
Product management
Dokan
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.9
Bulk product upload
Dokan
7.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1
Branding
Dokan
6.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.5
Mobile storefront
Dokan
5.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1
Product variations
Dokan
5.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.2
Website integration
Dokan
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.3
Visual customization
Dokan
6.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1
CMS
Dokan
7.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.2

Online Shopping Cart

Dokan
5.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.6
Checkout user experience
Dokan
5.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.9
Abandoned cart recovery
Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.3

eCommerce Marketing

Dokan
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.5
SEO
Dokan
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.2
Promotions & discounts
Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.9
Personalized recommendations
Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.4

eCommerce Business Management

Dokan
7.8
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.2
Order processing
Dokan
7.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.7
Inventory management
Dokan
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.5
Shipping
Dokan
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.0
Custom functionality
Dokan
7.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.9
Multi-site management
Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.9

Online Payment System

Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.7
eCommerce security
Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.7

Pros

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
  • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
  • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
Tim Hardy | TrustRadius Reviewer

Cons

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dokan

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 6.4
Based on 6 answers
The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
Anonymous | TrustRadius Reviewer

Support Rating

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 8.2
Based on 2 answers
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

Dokan

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 2.7
Based on 2 answers
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Dokan

No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud [(formerly Episerver Commerce Cloud)] offers a very wide range of features for admin users. There is less a need for a IT specialist or programmer to be involved when changes need to be made.
Anonymous | TrustRadius Reviewer

Return on Investment

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dokan
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1

Likelihood to Renew

Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.6

Usability

Dokan
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.4

Support Rating

Dokan
7.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.2

Implementation Rating

Dokan
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
2.7

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