EasyVista Service Manager vs. Ivanti Neurons for ITAM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Ivanti IT Asset Management Suite
Score 5.5 out of 10
N/A
Ivanti Neurons for ITAM (formerly Ivanti IT Asset Management Suite) consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.N/A
Pricing
EasyVista Service ManagerIvanti Neurons for ITAM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerIvanti IT Asset Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerIvanti Neurons for ITAM
Top Pros
Top Cons
Features
EasyVista Service ManagerIvanti Neurons for ITAM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Ivanti Neurons for ITAM
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Ivanti Neurons for ITAM
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
EasyVista Service Manager
-
Ratings
Ivanti Neurons for ITAM
9.2
2 Ratings
20% above category average
Software and hardware inventory tracking00 Ratings9.02 Ratings
License management00 Ratings9.02 Ratings
Asset lifecycle monitoring00 Ratings10.02 Ratings
Contract management00 Ratings8.02 Ratings
Asset relationship management00 Ratings10.02 Ratings
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EasyVista Service ManagerIvanti Neurons for ITAM
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Medium-sized Companies
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Score 9.0 out of 10
ManageEngine ServiceDesk Plus
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Enterprises
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ManageEngine ServiceDesk Plus
Score 8.9 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerIvanti Neurons for ITAM
Likelihood to Recommend
10.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
EasyVista Service ManagerIvanti Neurons for ITAM
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Ivanti
Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Ivanti
  • Remote PC Inventory
  • Remote PC access (PC access)
  • Reporting
  • Offsite PC access (through LANDesk Gateway)
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Ivanti
  • Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
  • Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
  • We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Ivanti
This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Ivanti
  • We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
  • Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
  • Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.
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ScreenShots